Regional Sales Manager - East Anglia

A competitive salary, quarterly on-target bonus of 20% if sales targets achieved (with quarterly stretch target bonus of 40%)

The role

The regional manager is responsible for successfully driving sales revenue for all 12 retail stores in the region, including 2 flagship stores, whilst building and leading high-performing teams throughout it. To be considered for this position you must have an extensive retail background, and ideally multi-site experience. We are looking for a sales and service-focused champion who thrives in a fast-paced retail environment and who enjoys working as part of a team.

This role is field-based. You’d have to be comfortable and happy to commute across the geography of the store portfolio.

About Pandora

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

Our people

Our global workforce is made up of over 27,000 passionate people who, in 2022, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.  

What to expect from the role

The regional manager for retail stores will build high performing teams and strategically drive sales and profitability within ‘owned and operated’ stores whilst retaining a customer-centric approach at all times. Global and local brand standards must be executed consistently, commercially and efficiently.

The regional manager will be responsible for building strong partnerships with key stakeholders in order to maximise the people, product & operational opportunities within the region.

Key responsibilities:

People

• Lead, inspire and develop your people to build committed and high-performing store managers and teams. Adapt leadership and coaching styles to accommodate the varying experience levels across; people management & development, selling, stock and operational excellence and visual merchandising
• Promote an inclusive and diverse culture in line with the Pandora Brand Values
• Champion a positive and flexible work culture, promoting continuous improvement and effective change
• Develop and invest in talent to create a robust internal talent pipeline and succession plan
• Recruit A-Class talent into your teams

Performance and standards

• Successfully drive sales performance to achieve sales targets and store KPIs for the nominated territory
• Coach and lead Store Managers and teams to maximise sales & profitability and to deliver high standards of operational execution
• Lead and deliver ‘best in class’ customer experience, brand initiatives and operational standards across all stores
• Excellent execution of global VM standards, influenced by global market expertise

Partnerships, training and communication

• Business partner closely with HR, Retail ops, Training and Merchandising in order to maximise potential in people, product and sales
• Partnering with the ‘Sales Training’ team to develop training programmes to deliver business results
• Cultivate and maintain strong relationships with store owners and store teams
• Facilitate face-to-face training/workshops for store teams
• Ensure all Retail communications are shared timely and aligned with Group Communications standards

Process, analysis and administration

• Analysis of business performance, data and reporting to identify commercial opportunities, implement change and corrective actions where appropriate
• Understand industry standards and benchmarks and seek ideas to ensure Pandora is a market leader in service and operational standards
• Improve regional stock loss and accuracy
• Manage payroll in line with business expectations
• Provide product, customer and local market feedback to the wider business

The successful candidate

• Extensive store management experience within a large organisation and a proven track record of successfully delivering in a similar multi-site field management role (e.g. Multi-Site Manager, Area Manager, District Manager)
• Experience of running high profile region with a high turnover
• A customer centric and service focused team leader with a target driven and sales-focused mentality
• A strategic and solutions-focused manager with an excellent understanding of how to successfully achieve retail KPIs
• Excellent communicator, fluent in English (verbal and written) with strong collaboration and influencing skills
• Ability to prioritize and work under time pressure displaying pace and energy
• An inspiring leader, coach and mentor with excellent people development skills
• High level of business acumen and experience with strategic planning
• Data driven and experience with scheduling, high performance and productivity, stock optimisation, payroll and territory management
• A passionate team player that thrives in a fast-paced retail environment
• Self-motivated, organised and logical with effective time management
• A creative flair with experience in visual merchandising
• Proficient using Microsoft Office

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start.

We offer a competitive rewards package that is second to none. Our generous benefits package includes:

• A highly competitive salary
• Quarterly on-target bonus of 20% if sales targets achieved (with quarterly stretch target bonus of 40%)
• Company car
• £1,000 annual clothing allowance
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
• 55% employee discount
• £800 annual jewellery allowance
• Free daily lunch credits
• 25 days holiday (excl. bank holidays) – prorated – with the option to buy/sell 5 additional days
• Celebrate your birthday with a day off!
• Join our Employee Wellbeing Centre – including access to; EAP, ‘cycle to work’ scheme, gym discounts and more . . .
• PandoraPerks - our online benefits platform with plentiful retail, hospitality and entertainment discounts
• At Pandora we love a party! Especially at Christmas when you also receive an extra special gift

To submit your application, please click apply.

*If you require reasonable adjustments in place during your interview(s), please notify the recruiter ASAP during the recruitment process.*