HR Business Partner, South of England (M4 corridor, South Coast, South East and London)

Location: Marylebone, London (3 days per week Tuesday-Thursday)
Travel requirements: across division to support in-store and regional partnering requirements

Overview

As a strategic HR Business Partner at Pandora, you will play a pivotal role in shaping and executing the People agenda across our retail divisions. 

Partnering closely with Divisional Sales Managers (DSMs), Regional Sales Managers (RSMs), Store Managers, the HR Director, Sales Director, and HR Centres of Expertise (COEs), you will influence and enable business performance through people. 

You will translate divisional commercial priorities into actionable people plans, ensuring our store teams are engaged, capable, and aligned with Pandora’s brand values and future ambitions. This role is ideal for a commercially astute, people-centric HR professional who thrives in a dynamic, customer-focused environment. You will be responsible for driving strategic HR initiatives and ensuring our retail teams are future-ready. 

Success in this role requires strategic influence, strong coaching capability, commercial acumen, and operational HR expertise. 

Key Responsibilities

Strategic Business Partnering

• Act as a trusted advisor to DSMs and RSMs, translating business strategy into people plans that drive performance and growth
• Lead workforce planning, talent development, and succession strategies to build future capability
• Strengthen leadership capability and support cultural transformation aligned to Pandora’s values
• Champion internal mobility by identifying and developing high-potential talent with clear career pathways

People Strategy Execution

• Deliver impactful HR initiatives across the employee lifecycle: performance, engagement, inclusion, and wellbeing
• Partner with HR Director and COEs to ensure seamless execution of Cluster and Global HR programmes and BAU processes
• Use people data and analytics to inform decisions, identify skill gaps, and mitigate risks
• Support divisional and cluster-wide strategic projects and embed career development conversations into regular rhythms

Employee Relations & Compliance

• Collaborate with ER team for consistent, fair, and compliant handling of ER matters
• Act as divisional escalation point for ER issues and guide leaders through performance management processes
• Support organisational change (restructures, consultations, role redesigns) ensuring alignment with strategy and people impact
• Ensure compliance with legislation, policies, and ethical standards

Manager Enablement & Capability Building

• Coach retail leaders to build inclusive, high-performing teams
• Support leadership development programmes and promote a culture of feedback, recognition, and growth

Employee Experience & Wellbeing

• Champion a positive, inclusive employee experience with wellbeing embedded in operations
• Partner with COEs to tailor initiatives reducing absenteeism and burnout
• Actively listen to employee feedback to shape people strategies

Digital & Data Enablement

• Advocate for digital tools that enhance HR delivery and employee experience
• Support integration of technology into people processes for efficiency and better decision-making

Team Coordination (Rotational Responsibility)

Although this role does not include line management responsibilities, the role includes a rotational coordination remit across the HRBP team:

• Coordinate HRBP team rhythm, ensuring alignment and collaboration with HR strategy
• Represent HRBP team in HRLT meetings and cascade strategic updates
• Drive consistency in ways of working and documentation across HRBP community

What we’re looking for

• Proven experience as an HRBP in a multi-site retail or consumer-facing environment

• Strong commercial acumen with the ability to influence senior stakeholders and drive business outcomes

• Skilled in coaching, change leadership, and employee relations

• Exceptional communication and collaboration skills, with a proactive, solutions-focused mindset

• Comfortable using data and HR analytics to shape strategy and measure impact

• CIPD qualified or equivalent experience preferred

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

• Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
• Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
• Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
• Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days Tuesday to Thursday.
• Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
• Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
• Employee Discounts & Perks: Enjoy a generous employee discount on Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
• Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
• Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7 on all things health and wellbeing, financial advice, legal aid and lots more.
• Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.
• Choice of Lunch: Enjoy a lunch of your choice, delivered right to you whenever you're in the office (claimable for field-based employees)

At Pandora, we believe in creating not just a job, but a journey of fulfilment, growth, and success. If you’re ready to take the next step in crafting your incredible career, please click apply to submit your application and let’s build something extraordinary together.

Please understand that due to the large number of applications, we regret that only online applications can be considered.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.