Employee Relations Specialist

Employee Relations Specialist, UK and Ireland

Location: Flexible hybrid working style with three days in the London office

The ER specialist for Pandora UK and Ireland will be a key part of the HR business partnering team, working closely with the HR Business Partners and the wider sales team. They will primarily provide first-class ER advisory support, assisting with the ER caseload across various regions and supporting on ad-hoc HR projects.

In the UK and Ireland, we are very proud to have been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

About Pandora

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. With almost 7,000 locations around the world and a thriving online presence, we sell three pieces of our handcrafted jewellery every second.

We are proud to announce that we were recently recognised in the Sunday Times ‘Best Places to Work 2023’ as one of only 11 employers in the ‘very large’ category.

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role

• Provides timely and expert advice and coaching to line managers, acting as the first point of contact for policy and ER process queries
• Works closely with the wider HR team on HR projects and initiatives based on demand
• Co-ordinates support and delivery of communications for bi-annual People Survey activities
• Builds strong professional relationships with employees across all levels of the business, by providing first class HR support, advice, and coaching
• Assist with investigations, grievances, disciplinary hearings, redundancy consultations and other employee relations matters
• Manages ER case load, providing advice, guidance, and investigation support
• Provides professional and expert advice to managers on a range of employee relations matters
• Assists with the development of scripts, FAQs and process desktop procedures for ER meetings when required
• Works closely with line managers, providing advice, guidance and coaching in line with company policy, procedures and terms and conditions of employment
• Manages personal, sensitive, and confidential information in a professional manner
• Supports line managers with performance improvement and development matters

The successful candidate

The successful candidate will have a strong working knowledge of HR processes and procedures, particularly in relation to Employee Relations topics. They should have prior experience within the retail sector or other large national organisations, demonstrating their ability to navigate organizational structures. Additionally, the ideal candidate will either be actively working towards CIPD qualifications or be willing to pursue them to further their professional development.

• Proven ability to build trust and influence employees at all levels
• Strong service delivery and employee experience focus, with the ability to view differing perspectives across the business
• A pro-active, positive, continuous improvement mindset with a passion to create excellent service delivery at all employee touchpoints
• Adaptable to change in fast-paced, ambiguous environments
• Ability to be pragmatic and provide appropriate solutions in difficult HR situations
• A natural presenter who is comfortable facilitating workshops and meetings
• A collaborator, approachable and a positive role model
• Able to build positive and strong relationships with a reputation for integrity and achieving results
• Excellent verbal and written communication skills
• Exceptionally well organised and efficient with attention to detail
• Commercially savvy with a strong understanding of retail
• Approachable, warm, empathetic, and pragmatic

Craft Your Future with Pandora: A Career Built Around You

At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.

What We Offer

Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:

• Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
• Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
• Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
• Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
• Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
• Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
• Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
• Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
• Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
• Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.

At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.

Your future is waiting – craft the incredible with Pandora!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*