Ecommerce CRO Optimisation Specialist

Ecommerce CRO Optimisation Specialist (Monetate essential)

Contract: 3 month fixed-term contract

Location: Flexible hybrid working style with three days in the London office

The role

The E-Commerce Optimization Specialist is primarily responsible for generating & supporting KPI driving insights to feed into the Pandora UK CRO process from a variety of data sources (qualitative & quantitative such as Adobe & Content Square).  In parallel the role will use those insights to build out A/B, personalisation and optimisation strategies using our core machine learning and CRM tools including Kibo/Monetate Personalization to flawlessly execute our on-site personalization, A/B testing and optimization strategies while maximizing revenue on the UK and Ireland websites.  

The ideal candidate has experience in A/B testing and machine learning tools, Adobe and Content Square and takes both a creative and data-driven approach in executing end-to-end personalized experiences and e commerce shopping funnel optimisation. The role also plays a key role in creating pre and post test analysis and reporting, partnering with local and global stakeholders.  

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role

• Day to day it is expected that this role generates insights and identifies consumer pain points and opportunities in journeys, creates/supports business cases and hypotheses for running a test, build and execute tests where possible to do locally
• (in both Monetate and Salesforce), QA and monitor frequently, then support with post-test reporting and insights sharing. 
• The specific areas for testing could include: product / cart optimization, content testing, personalization testing of the funnel, product recommendations, data capture, optimizing campaign launches and wider global optimization’s
• Using Monetate leverage your knowledge of HTML, CSS and JS to create advanced tests around UX/UI and assist in troubleshooting website functionality issues
• Create and organize ticket requests in JIRA and Confluence and manage updates and responses to local and global teams in a timely manner
• Build strong internal relationships with UK ECommerce, merchandising, operations and wider marketing & Global ECommerce team. Collaborate with and learn from colleagues in similar roles globally to ensure skills, knowledge, best practices and recommendations are shared between clusters to also support best in class local optimisation programme

The successful candidate

• The ideal candidate must have a solid analytics background, must be able to deliver actionable insights with high accuracy and a strong sense of urgency using Adobe/Content Square and then building in Monetate
• Strong level of experience in a data analytical or ecommerce trading/optimisation role
• Previous experience working in omnichannel retail required 

Ideal candidates will have

• Have a strong background in using Adobe Analytics, Content Square & Monetate

• Utilize knowledge of HTML, CSS and JS to create advanced tests around UX/UI and assist in troubleshooting website functionality issues
• Support Manager with developing new dashboards within ContentSquare & Adobe around customer journey trends, identify how different audience/segments behave on site during various trading
• Cocreate in partnership with manager a robust quarterly testing and personalization roadmap with global and local ecommerce teams and introduce new experience opportunities during peak promotional and campaign periods.
• Commercially focused in driving sales online and working in a support role within a team
• Pro-active and results orientated with strong analytical skills
• Comfortable with challenging opinions using data to support
• Ability to multi-task and work to tight deadlines

Craft Your Future with Pandora: A Career Built Around You

At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.

At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.

Your future is waiting – craft the incredible with Pandora!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*