ER Advisor

Employee Relations Advisor

Contract: Permanent

Location: Flexible hybrid working style with three days in the London office

Reporting to the ER Specialist, the ER Advisor will be a key part of the Employee Relations and HR business partnering team, providing ER advisory support across the UK and Ireland cluster.

In the UK and Ireland, we are very proud to have recently been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

The role

The ER Advisor will work closely with the ER Specialist, HR Business Partners, and the sales team. They will manage the ER caseload across the regions. You will also support ad hoc HR project management as and when required across the department.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role

• Provides expert advice and coaching to line managers, acting as the first point of contact for policy and ER process queries.
• Leads on triage and timely organisation of cases across divisions
• Builds strong professional relationships with employees across all levels of the business, by providing first class HR support, advice, and coaching.
• Advises, leads and supports with investigations, grievances, disciplinary hearings, redundancy consultations and other employee relations matters.
• Manages ER case load, providing advice, guidance, and investigation support, escalating complex or high-risk queries to the ER Specialist where appropriate
• Provides professional and expert advice to managers on a range of employee relations matters.
• Assists with the development of scripts, FAQs and process desktop procedures for ER meetings when required.
• Works closely with line managers, providing advice, guidance and coaching in line with company policy, procedures and terms and conditions of employment.
• Manages personal, sensitive, and confidential information in a professional manner.
• Supports line managers with performance improvement and development matters.
• Supports on ER, legislation and DEI training for managers

The successful candidate

• Will have a working knowledge of HR processes and procedures especially Employee relations topics
• Have experience from retail and/or fast paced organisations
• Be working towards or willing towards CIPD qualifications

Ideal candidates will have

• Strong service delivery skills with the ability to view differing perspectives across the business.
• Able to build positive and strong relationships with a reputation for integrity and achieving results.
• A strong focus on employee experience is essential.
• A continuous improvement mindset with a passion to create optimal service delivery at all employee touchpoints.
• Comfortable adapting to change in a fast-paced and ambiguous environment.
• Ability to be pragmatic and provide appropriate solutions in difficult HR situations.
• A confident presenter who is comfortable facilitating meetings.
• An approachable collaborator
• Exceptionally well organised and efficient.
• Articulate with excellent verbal and written communication skills.
• Excellent attention to detail.
• Commercially savvy with an understanding of retail.
• Pro-active and able to show initiative with a positive and challenging style
• Approachable, empathetic, and pragmatic.

Craft Your Future with Pandora: A Career Built Around You

At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.

What We Offer

Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:

• Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
• Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
• Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
• Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
• Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
• Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
• Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
• Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
• Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
• Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.

At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.

Your future is waiting – craft the incredible with Pandora!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*