Divisional Retail Sales Manager (remote/multi-division)

Divisional Sales Manager (remote/multi-division)

Location: Field-based, initially supporting the North Division (NE England & Scotland)
Travel requirements: Flexible across the UK

Overview

At Pandora, we Dream, Dare, Care and we Deliver - and we’re looking for a leader who embodies these values. The Divisional Sales Manager is a strategic and inspirational leader, responsible for driving exceptional retail performance and delivering sustained commercial success.

This mobile role, initially based in our north division, requires a dynamic individual who thrives in an agile environment, demonstrates curiosity and innovative thinking, and brings a bold, entrepreneurial mindset to shaping the future of retail.

You will lead and develop regional managers, ensuring high-performing teams and operational excellence across stores, while collaborating closely with your peers and the Sales Director to deliver an ambitious growth plan. In addition, you will contribute to strategic projects that create value for the UK & Ireland. This is a unique opportunity for someone who combines commercial acumen with a passion for people development, customer experience, and brand excellence.

Key Responsibilities

Commercial Strategy

• Review divisional sales performance and KPIs, identifying opportunities to elevate retail excellence and drive growth.
• Manage P&L effectively, fostering a culture of revenue generation and cost control, particularly payroll and productivity.
• Partner with cross-functional teams (VM, Merchandising, Training, HR, Digital) to deliver cluster and divisional objectives.
• Provide market insights and propose solution-oriented approaches to address commercial challenges.
• Explore property opportunities (refits, relocations, closures) supported by robust business cases.
• Leverage data and analytics to inform strategic decisions and drive performance improvements.

Leadership

• Role-model Pandora values “Dream, Dare, Care and Deliver” and it’s leadership behaviours in all decisions and interactions.
• Build an inclusive, high-engagement culture that motivates teams and strengthens succession pipelines.
• Set ambitious goals aligned with business priorities, driving accountability and performance.
• Champion continuous development and talent growth to future-proof the division.
• Actively coach and mentor Regional Managers, building leadership capability and readiness for future roles.
• Inspire and empower teams through personal integrity, collaborative leadership, and clear communication.

Customer & Brand Experience

• Champion exceptional customer experience standards across all stores, ensuring consistency and alignment with Pandora’s brand values.
• Ensure flawless execution of visual merchandising and brand standards across the division.
• Collaborate with digital and e-commerce teams to align in-store experience with omnichannel strategies.

Operational & Project Strategy

• Execute global, cluster, and divisional strategies with precision and agility.
• Lead strategic projects that deliver measurable commercial impact across the cluster.
• Drive innovation by identifying and implementing new initiatives to enhance retail performance.
• Ensure compliance with head office directives and address non-compliance effectively.
• Lead change initiatives with clarity and confidence, ensuring smooth adoption across teams.

What We’re Looking For

• Proven track record in multi-site retail leadership, delivering strong commercial results.
• Proven experience in retail or consumer-facing environments with a history of success.
• Strong understanding of premium or luxury retail environments and customer expectations.
• Strategic thinker with the ability to balance short-term priorities and long-term vision.
• Inspirational leadership – motivates and empowers teams to achieve ambitious goals.
• Agile and adaptable, thriving in a fast-paced, evolving environment.
• Solution-oriented and collaborative, working effectively with peers, the Sales Director and UKI leadership team to deliver an ambitious growth plan.
• Curious and innovative, with a proactive approach to problem-solving and continuous improvement.
• Entrepreneurial mindset – confident in taking calculated risks and driving change.
• Strong influencing and stakeholder management skills.
• Ability to interpret data and translate insights into actionable strategies.
• Experience in leading through transformation and change.
• Flexible to travel across the UK as required.

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

• Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
• Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
• Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
• Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days Tuesday to Thursday.
• Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
• Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
• Employee Discounts & Perks: Enjoy a generous employee discount on Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
• Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
• Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7 on all things health and wellbeing, financial advice, legal aid and lots more.
• Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.
• Choice of Lunch: Enjoy a lunch of your choice, delivered right to you whenever you're in the office (claimable for field-based employees)

At Pandora, we believe in creating not just a job, but a journey of fulfilment, growth, and success. If you’re ready to take the next step in crafting your incredible career, please click apply to submit your application and let’s build something extraordinary together.

Please understand that due to the large number of applications, we regret that only online applications can be considered.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.