Commecial Finance Manager

Job title: Commercial Finance Manager

Contract: Permanent

Location: Hybrid working model with three office days in Marylebone, London.

This role reports directly to the Finance Director for the British Isles Cluster (UK and Ireland market ownership), the 2nd largest in Pandora Globally. The role has ownership and responsibility for the key commercial and business partnering initiatives for the whole business. The role has two direct reports (Retail & eCommerce Business partner), with one further indirect report (Property business partner) with the team ultimately responsible for the business partnering of the cluster Sales Director, eCommerce Director and Property Director. This is a critical role which is considered a key voice in the decision-making progress to drive forward the strategic objectives of the cluster. Key responsibilities include:

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

Our People

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role

Leadership

• Effectively lead the Commercial Finance sub-team to deliver best-in class results & ensure collaboration across departments.
• Manage the team effectively to ensure individuals are highly engaged and are regarded as a high performing team.
• Ensure consistent delivery of quality and timely output to stakeholders to deliver value creation for Pandora
• Provide regular coaching and development to ensure individual team members develop and thrive under their leadership.
• Collaborate with other managers both within Finance and across the organization to drive value creation for the business and foster a positive work environment. 

Business Partnering

• Be credible, reliable and trusted partners who proactively drive results across the organization to achieve strategic objectives, by providing timely, straightforward and actionable insights to our stakeholders and acting as a key voice in the decision-making process.

• Develop insightful analysis and recommendations to drive value-per-visitor (VPV) (Conversion and Units per transaction focus) in Owned & Operated (O&O) store network. Parter cross-functionally to examine key changes in VPV performance and create recommendations for growth.  
• Partner with Sales and HR teams to effectively manage store labour to drive store value-per-visitor and labour productivity. 
• Management of commercial finance team to effectively business partner other key strategic initiatives, including but not limited to: Loyalty programme expansion & optimisation; O&O store refit programme and key product insights.
• Examine and present key commercial takeaways during local weekly trade meeting. Examine data in a wholistic manner to provide insightful & well-rounded conclusions and potential recommendations.
• Oversight and management of rolling revenue forecast owned by respective business partners.  
• Oversight and management of store profitability with goal to increase EBIT over the medium term.
• Oversight of performance of wholesale channel. Partner with Sales director and wider team to assess and conclude on further wholesale expansion opportunities.
• Partner with Merchandising team and wider business to agree promotional mechanisms and dates. Analyse promotional performance to understand true drivers of performance and make recommendations for future improvements.

Budget/forecasting

• Work closely with sales, FP&A and global teams to produce revenue and OPEX budgets & forecasts within agreed timelines
• Review and challenge retail sales, orders and promo KPI assumptions vs prior year/forecasts
• Review and challenge monthly Opex variance analysis and commentary to ensure accurate and detailed cost management.
• Take initiative to continuously improve and streamline the planning process

Month End Close

• Oversight of month-end process within commercial finance team.
• Conduct month end reviews with FP&A manager and Finance Firector to understand key trends and Opex variances. Draft quarterly P&L outlook and detail out all commercial risks/opportunities to be addressed by wider business.

What we are looking for

• Qualified (CIMA/ACCA)
• Strong leader with a passion for developing people
• Previous experience in a commercial finance environment, preferably within Retail (multi-site experience would be highly advantageous)
• Advanced excel skills
• P&L management experience highly advantageous
• Strong analytical and data interpretation skills
• Effective communication skills (both written and verbal) with the ability to confidently challenge when required and work well within all levels of the organisation
• Strong time management and multi-tasking skills
• Excellent at multiple stakeholder management
• The candidate must thrive in a dynamic, agile and fast-paced environment

Craft Your Future with Pandora: A Career Built Around You

At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.

What We Offer

Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:

• Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
• Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
• Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
• Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
• Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
• Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
• Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
• Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
• Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
• Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.

At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.

Your future is waiting – craft the incredible with Pandora!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*