Fulfilment Supervisor E-commerce

City:  Lisboa
Country/Region:  PT
Application Deadline:  29/10/2023

Lisbon, Portugal

 

Pandora is currently looking for a Fulfilment Supervisor to support a rapid digital growth and expansion in Portugal. The primary responsibilities of the Ecommerce Fulfilment Supervisor is to guide the warehouse operations team of 3 people, while making sure the ecommerce orders are delivered on time and to ensure a great customer service for Pandora customers.

 

WHAT YOU WILL DO

 

  • Supervises associates engaged in all operational activities, including inventory management, customer service and carrier communication on day-to-day basis
  • Promote excellent customer service by training junior staff, ensuring customer inquiries and complaints are handled in a professional and timely manner
  • Performs operational activities including picking, packing and returns management.
  • Responsible for team management including resource planning, operational productivity reporting and communication to Pandora HR
  • Maintains an awareness of service level requirements and operational security best practices

 

KPIs:

  • Stock management accuracy
  • Picking and packing time
  • Customer service satisfaction
  • Team management (employee NPS / retention of staff)

 

MORE ABOUT YOU
 

  • Experience as a store manager, logistics, operations, warehouse, stock management or similar.
  • Team Management experience is a must.

  • Portuguese and English fluent.

 

Did we get your attention?

 

We hope that you feel confident applying, however if you have more questions regarding the role, please contact:

 

Ksenia Thompson

Talent Acquisition Manager Western Europe

kstho@pandora.net

 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

 

Icing on the cake

 

You will be working out of our beautiful office in Lisbon, established in 2023 and designed to unite and inspire our teams.

 

About Pandora

 

Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,600 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 30,000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 23.4 billion (EUR 3.1 billion) in 2021.

 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.​​​​​​​