Senior Manager, Scheduling (Lamphun)

Imagine being a part of the Supply Chain Team for the world’s largest jewellery brand. If you are a proactive individual with a strong background in production planning, overseeing scheduling operations, making tactical plans, managing resources, and driving improvements to deliver key functional objectives aligned with company KPIs, while supporting the overall company strategy, you could be our next Senior Manager, Scheduling (Lamphun).

In this role, you will build a capable and ideal team, embed company culture and values, and motivate the team for collaboration and performance.

We love that you will…

• Oversee and recommend Production schedule of production site to ensure optimum cost, production benefits as well as maximizing shared KPIs.
• Coordinate with Production to determine planning parameters that align with production conditions and ensure optimal production schedule and plan adherence.
• Collaborate effectively and build strong relationships with stakeholders in C&S that are Supply Chain (Master Planning, Materials management, Logistics), Pre-Production, Production, PEX and Finance. o    Ensure correct translation of customer orders into weekly and daily production schedules while collaborating effectively with Production.
• Review and discuss performance variance against KPI target with key stakeholders (Master Planning, Materials management, Logistics, Pre-Production, Production, PEX, I&PD and ensure corrective actions are taken in timely manner
• Initiate, support and drive improvement project relate to Production scheduling to support Company KPIs and strategy
• Monitor day-to-day operational report and coordinate with related team to ensure plan adherence and appropriate WIP level and progress. o    Review and follow up on the weekly sequencing and production output according to the priority requested. Balance/ prioritize orders and escalate to Master Planning in case of exceptions and proactively track daily status.
• Monitor potential delays and collaborate with Master Planning and Production to resolve exceptions
• Provide backorder recovery plan with Master Planning to update GSC.
• Support scheduling of centralized activities including granulations, plastic injections, stamping, and glass beads
• Review shipment plan, production scheduling, and follow-up on production control issues as necessary at each production site to ensure alignment and achievement of key KPIs.
  • Manage shipment plan and Production schedule to support priority of Campaign order, Essential order, Expedite request, Replenishment.
  • Review and support scheduler to clarify input, and scheduling parameters, considering production constraints and resource availability in the short-term horizon and work closely with the relevant team (e.g. T&O) to set realistic and achievable production targets within defined scheduling parameters.
  • Review schedule production orders on short horizons (0-6 weeks LT) in all production steps over available capacity & RM availability (e.g. skill capacity, RM availability) and align production orders with Production before release to shop floor.
  • Coordinate with Production and shop floor controller to ensure plan adherence, as well as correct volume and timing.
  • Monitor schedule effectiveness on the shopfloor and adjust as required
  • Review and monitor the backorder recovery progress and ensure the fill-kill process follows the policy.
• Identify exceptions to plan and prioritize between orders in constrained situations, adjust plan to maintain FROT (e.g. Additional production orders to cover for rejects), create tactical workarounds/plan revisions to address issues and escalate to Master Planning if necessary, and identify alternative routing and allocations if required at each production site while collaborating effectively with Production.
• Align capacity level and constraints of each production site to be used in S&OP with Production and Master planning.
• Review scheduling parameter and master data accuracy and collaborate with related teams (e.g. STD accuracy) to correct for scheduling effectiveness.
• Share best practices in scheduling among team members.
• Review production stock and obsolete rubber mold and take action to meet inventory target.
• Monitor performance, address gaps, seek input and take action for improvement of scheduling performance and Company KPIs.
• Initiate, support, and drive projects to support Company Strategy and strategic initiative as aligned with SC&S and production site managements.
• Monitor system (APS, Scheduling tool, AX) feature & performance and recommend for system process effectiveness and efficiency improvement.

We love that you are…

• Bachelor’s degree or higher in Engineering, Science, Industrial management, Business Administration, or related field
• At least 5 years’ experience in Planning, especially in the area of production scheduling or capacity planning, at least 3 years in managerial position.
• Good Know-How and Hands-On experience in AX ERP or similar
• Ability to relate cooperatively with internal and external departments.
• Familiar with labor intensive operations where production planning/scheduling rely on multi-skilled manpower
• Familiar with planning/ scheduling for fast changing products, changing product mix/complexity.
• Experience in manufacturing environment (Jewelry experience i•    Drive the solution to most complex business problems
• Possess the strategic perspective and create sustained results for Pandora (financial, non-financial)
• Demonstrate ability to make hard decisions, making the right trade-offs
• Effectively plan and efficiently deliver exceptional work while handling both volume and complexity
• Is an inspirational leader; practices genuine humility and places the team above their own interests
• Is self-motivated and hungry enough to work hard; willing to change
• Has an ability to lead, manage, motivate, and run own team of talented individuals
• Strong stakeholder management and communication skills; interact effectively within the organization

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted by over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewelry brand with our craftsmanship. You will be part of a team of tooling improvement and report to the Senior Manager, Production Excellence Head, who also oversees overall plant processes and improvement. 

Join a team that is as diverse and inclusive as our jewellery. We believe in and value creative thinking and ensure that there are equitable opportunities for all.

• Foster your growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the other community areas. 

About Pandora Crafting & Supply 

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there will be 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. 

About Pandora Group 

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalization, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023.

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