Manager, Quality Surveillance & Improvement

Imagine being a part of a purpose-driven company that creates meaningful moments and celebrates individuality through beautifully crafted jewelry. If you are passionate about quality - more than just a standard – it's a promise to our customers and a commitment to continuous excellence. Then you might be our next Manager, Quality Surveillance & Improvement.

We love that you will…

• Execute manufacturing quality strategies aligned with Crafting & Supply goals.
• Drive a robust quality management system in compliance with industry standards.
• Lead problem-solving efforts and root cause analysis with long-term improvement plans.
• Manage process and product audits, identify improvement areas, and oversee change processes.
• Champion continuous improvement using Lean, Six Sigma, and best practices.
• Oversee in-process inspections for in-house alternative products.
• Ensure calibration of gauges and measurement tools meets internal standards.
• Lead quality enhancements based on customer feedback and complaint data.
• Deliver meaningful quality performance reports to relevant stakeholders.
• Build and develop a high-performing quality team.

We love that you are…

• Bachelor’s in Engineering or Science (Master’s preferred)
• 3–5+ years of experience in manufacturing quality or related fields
• Solid knowledge of quality management tools (e.g., PFMEA, Quality Control Plans, SPC)
• Experience in jewelry or a similar manufacturing environment is a plus
• Strong leadership, communication, and stakeholder engagement skills
• Hands-on problem-solving and logical thinking abilities
• A growth mindset, proactive attitude, and drive for continuous improvement

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted by over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewelry brand with our craftsmanship. You will be part of a team of improving tooling and report to the Senior Manager, Production Excellence Head, who also oversees overall plant processes and improvement. 

Join a team that is as diverse and inclusive as our jewellery. We believe in and value creative thinking and ensure that there are equitable opportunities for all.

• Foster your growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the other community areas. 

About Pandora Crafting & Supply 

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there will be 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. 

About Pandora Group 

Pandora is the world’s largest jewellery brand, specializing in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora Employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.