Director, Manufacturing Quality (Lamphun)

Imagine being part of the Crafting & Supply Quality Team for the world’s largest jewelry brand! If you have experience driving a product and process quality in a manufacturing environment to achieve internal and external quality targets, this is your opportunity.

In this role, you will collaborate with cross-functional teams to ensure quality is integrated across all aspects of operations. You’ll also play a critical role in delivering safe, compliant products from Pandora’s manufacturing facilities while continuously improving consumer satisfaction and reducing the total cost of quality. You could be our next Director, Manufacturing Quality (Lamphun).

We love that you will…

• Drive the development and implementation of strategic initiatives, aligning resources to achieve Crafting & Supply (C&S) strategic goals.
• Lead the adoption of best-in-class manufacturing quality standards and practices to ensure consistency across production units.
• Develop, implement, and maintain a robust quality management system compliant with industry standards, regulations, and company policies.
• Communicate and enforce adherence to quality-related policies, procedures, and guidelines.
• Continuously improve product and process quality to meet design objectives and exceed customer expectations.
• Oversee the creation and execution of product quality inspection plans to ensure safe, compliant product delivery.
• Foster a culture of continuous improvement through best practices, lessons learned, lean methodologies, and Six Sigma principles.
• Promote a quality-at-source mindset and accountability across the organization.
• Enhance team capabilities to deliver on C&S quality initiatives and build a high-performing team.
• Champion quality improvement initiatives to exceed consumer expectations and drive operational excellence.
• Provide regular quality performance reports to executive management, supporting data-driven decision-making.

We love that you are…

• Education: Bachelor’s degree (minimum), with a Master’s degree in Engineering, Science, Business Administration, or a related field preferred.
• Experience: Minimum of 10 years in manufacturing quality processes or quality management, preferably in jewelry or a similar industry.
• Skills and Competencies:
• Strong knowledge of manufacturing quality standards.
• Proven stakeholder management and communication skills, with the ability to collaborate across the organization.
• Self-motivated, adaptable, and solution-oriented, with a strong work ethic.
• Capable of addressing complex business challenges and making critical decisions.
• Exceptional planning and execution skills, able to manage volume and complexity effectively.
• Strong leadership and ability to foster team growth and performance.

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted by over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewelry brand with our craftsmanship. You will be part of a team of Production Engineer and report to the Senior Manager, Product Engineer - BU1/PM(Lamphun), who also oversees overall plant processes and improvement. 

Join a team that is as diverse and inclusive as our jewellery. We believe in and value creative thinking and ensure that there are equitable opportunities for all.

• Foster growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the other community areas. 

About Pandora Crafting & Supply 

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there will be 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. 

About Pandora Group 

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalization, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023.  #LI-AS1