Retail Standards and Operation Manager
Responsable des opérations et normes Retail
Nous recherchons un Responsable des opérations et normes Retail pour rejoindre notre équipe à Paris en étroite collaboration avec le cluster Europe de l'Ouest (France, Espagne et Portugal).
En tant que Responsable des opérations et normes Retail, votre principale rôle sera l'exécution des stratégies d'excellence de vente du groupe pour élever et améliorer l'expérience client tout en assurant la continuité des pratiques d'exploitation de base du magasin et de la conformité aux normes.
Vos missions :
- Mettre en œuvre les procédures opérationnelles standard du groupe pour optimiser l'expérience client et protéger les magasins des principaux risques opérationnels
- Examiner l'analyse des données pour identifier et enquêter sur les problèmes en magasin, par des actions correctives afin améliorer la conformité et/ou les performances
- Faire des visites régulières dans les magasins afin de définir les opérations clés et les voies de développement
- Collaborer étroitement avec les responsables commerciaux, les équipes en magasins, le pôle formation et le pôle excellence pour identifier les besoins de développement de la vente au détail et co-créer du matériel pertinent
- S'assurer que toutes les communications lié à l’activité Retail soient partagées en temps réel et en phase avec la stratégie de communication du groupe
Vorte profil :
- Un diplôme en gestion d'entreprise ou tout domaine lié aux affaires, par ex. Marketing, Audit, Vente au détail, Gestion de projet ou similaire
- Vous parlez Anglais, Espagnol et Français
- Solide maîtrise des opérations de vente au détail
- Solides compétences en leadership et en influence
- Expérience dans le commerce de détail, la mode et/ou l'industrie FMCG
- Expérience d'organisation(s) mondiale(s)
Pandora s’engage pour l'égalité des chances. Une politique de prévention et de lutte contre tous types de discriminations a été mise en place. Toutes nos offres d'emploi sont ouvertes aux candidats en situation de handicap.
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Manager, Retail Standards and Operations
We are looking for a Manager of Retail Standards and Operations to join our team in Paris to support the Western Europe cluster (France, Spain and Portugal).
As Manager of Retail Standards and Operations, your key responsibility will be execution of Group Retail Excellence strategies to elevate and enhance the customer experience whilst ensuring alignment of core store operating practices and compliance with standards while managing a team of 4 people.
WHAT YOU WILL DO
- Implement Group Standard Operating Procedures to optimise the customer experience and safeguard the organisation from key operational risks
- Review Data analytics to identify and investigate issues in store, agreeing corrective actions to improve compliance and/ or performance
- Make regular visits to stores to understand key operations and opportunities
- Partner closely with Sales Managers, Store teams, Training and Retail Excellence to identify Retail development needs and co create relevant material
- Ensure all Retail communications are shared timely and aligned with Group Communications strategy
- Champion a culture of continuous improvement and change
We hope to see that your approach is both structured, logical and organised. You are self-motivated and driven by results and you always champion a culture of continuous improvement and change. Also, you have the ability to effectively collaborate across multiple functions and achieve results by working with others. You thrive in a fast-paced environment, have the ability to prioritise and work well under time pressure.
MORE ABOUT YOU
- A degree within Business Management or professional accreditation in any business-related area (e.g. Marketing, Audit, Retail, Project Management or similar)
- You are fluent in English, Spanish and French
- Strong proficiency in Retail Operations
- Strong leadership and influencing skills
- Experience from retail, fashion and/or FMCG industries
- Experience in matrix structures
Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:
Ksenia Thompson
Talent Acquisition Manager
kstho@pandora.net
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
ABOUT PANDORA
Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 28,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 21.9 billion (EUR 2.9 billion) in 2019.