E-Commerce Assistant

Job title: E-Commerce Assistant (Part Time – PPT 96hours)

Reports to: E-Commerce Manager

Location: Johannesburg South Africa Head Office

Main purpose of the role: Ensuring that all online orders are picked, packed, dispatched and invoiced within SLA and providing the customer with an exceptional online shopping experience. Attending to all online customer queries both via email and telephone. Obtaining a high level of stock management with all e-commerce inventory.

Key accountabilities:

Print customer orders out daily

Ensure efficient picking, packing, dispatching of orders daily

Providing a professional level of customer service via email, phone and in person with emphasis on strong after sales service

Stock control and maintenance

To accurately invoice all online sales into MPOS daily

Process EDNs onto MPOS in a duly manner

Accurately check and count stock received for E-commerce inventory (replenishment / store transfers)

Ensure high accuracy when replenishing stock into location bins

Safeguarding the stock room, prevent any unauthorized access to the best of your ability

To ensure refunds are done within the correct process and credit notes issued accordingly

To ensure all returns are processed correctly and dealt with efficiently and timeously (same day of receipt)

Sort / put away invoices effectively

Maintain packing stations with efficient POSM

Housekeeping of the Ecommerce environment

Requirements:

Minimum Matric / Grade 12

Experience within the retail industry (is a bonus)

Experience in Ecommerce (is a bonus)

Must be able to work weekends / shifts as and when needed

Core competencies required for this role:

Must have immaculate ATTENTION TO DETAIL

Must be results driven with high energy

Hardworking

Must be a fast learner / eager to learn

Problem solving abilities