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eCommerce Business Analyst (Senior)

City:  Hamburg
Country/Region:  DE
Application Deadline:  n/a



eCommerce Business Analyst (Senior) (m/w/d) - Hamburg




WE DELIVER - Let's deliver together:


The eCommerce Analytics Specialist is responsible for analysing the performance of the eCommerce in Northern Europe, providing omnichannel consumer data insights to influence decision making and delivering commercial improvements. As the lead in reporting, this role is responsible for day-to-day, weekly, monthly, quarterly and yearly reporting to provide clear, concise and credible commercial insights to improve conversion, basket size, sales, and customer experience. This role will also be in charge of the revenue forecast and assist in ad-hoc analytics requests including site visitor behaviour, journey analysis, identify customer pain points, improvement opportunities and forecast model building.


    • Take the lead in day-to-day and weekly reporting for the local eCommerce business including KPIs, promotions, marketing channel performance, product insights, order cancellation, returns, customer voice across and build dashboards and workspaces as needed to empower the team with the data

    • Provide clear, concise and credible commercial insights on a weekly basis with the eCommerce trading team to boost conversion, basket and sales

    • Plan financial revenue streams and operational forecast in different markets and ensure that daily forecasts are accurate

    • Maintain and improve forecasting models for both revenue and operational planning

    • Develop and train team members in reporting and analysis to foster and nurture a high level of commerciality within the team

    • Create and compile post mortems with learnings from promotional activities

    • Support the team around building business cases and help to size the impact of potential opportunities identified or build value estimation calculators partnering with Finance

    • Partner with Marketing and Sales teams to analyze the online omni channel customer behaviors and store performance

    • Consolidate customer feedback from all touchpoints including reviews, customer survey tools, call center, analyze the patterns, get to the root cause and share insights with team to resolve the issues



WE DREAM - This is what we dream of:


    • At least 3 years’ experience in a data analytical or eCommerce related role

    • The ideal candidate must have a solid analytics background, must be able to deliver actionable insights with high accuracy and a strong sense of urgency

    • Have a strong background in using Web Analytics tools like Adobe Analytics or equivalent

    • Experience with Excel and using BI tools like PowerBI, tableau, QlikView or equivalent

    • Understanding of key elements that impact digital ecommerce e.g. customer journey management, website personalization, online merchandising, A/B and multivariate testing, customer segmentation, basket abandonment analysis and competitor benchmarking

    • Commercially focused in driving sales online and working in a support role within a team

    • Experience in analyzing complex data and large data volumes

    • Track record of identifying growth opportunities from data analysis

    • Ability to communicate complex analytical findings in a way that is understandable for business stakeholders

    • Pro-active and results orientated

    • Ability to multi-task and work to tight deadlines



We CARE - what you can expect:


  • An internationally successful company

  • Flat hierarchy

  • Competitive compensation package

  • An highly motivated team

  • A modern workplace at the heart of Hamburg

  • Can-Do-Attitude

  • Events

  • Personal and professional development through regular e-learning modules


We DARE - you to apply.


We are looking forward to welcoming you!


About Pandora  

Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.   


Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.