Sales Support Coordinator (m/f/d) - Hamburg

FOR OUR HEAD OFFICE NORTHERN EUROPE, BASED IN HAMBURG, WE ARE LOOKING FOR YOU!

Sales Support Coordinator (m/f/d) - Hamburg

WE DELIVER • WE DREAM • WE CARE • WE DARE

This position will be responsible for providing comprehensive operational support to our retail stores, ensuring smooth and efficient day-to-day operations. The ideal candidate has a strong understanding of retail operations, excellent communication skills, and a proactive approach to problem-solving.

WE DELIVER - Let's deliver together:

• Point of contact: Act as primary point of contact on retail related topics for retail stores, Regional Sales Managers, Divisional Sales Managers, and internal departments, addressing inquiries, resolving issues, and ensuring timely communication.
• Technical support: Respond promptly to technical support inquiries via phone and email. Investigate and troubleshoot reported problems, identifying root causes and proposing solutions. Collaborate with cross-functional teams to resolve complex issues. Document troubleshooting steps, resolutions, and best practices for future reference.
• Communication support: Collaborate on the creation of communications content and upload content to the internal communications portal.
• Assist with administrative tasks: Handle sales department mails and process vendors related invoices. Ensure store data is always up to date on various portals: Google, Store Locators, UPS. Set up internal accounts for new employees.
• Functional support: Support the functional team with projects and translations. Create tools to support the store staff to implement promotions and new collections.
• Sales Support: Assist in resolving customer inquiries and complaints in a professional and timely manner.

WE DREAM - This is what we dream of:

• You hold a university degree and/or relevant vocational training, ideally in the field of Economics, Business Administration or similar
• You have at least 1-3 years of professional experience in technical support or in troubleshooting roles
• You have strong teamworking and organisational skills and you shine with your quick-wittedness and your solution oriented mentality
• Your excellent communication skills help you with collaborating effectively with internal and external stakeholders

We CARE - what you can expect:

We truly care to offer you a great place to work! 

• Internationally successful company with a flat hierarchy
• A highly motivated team with a Can-Do-Attitude
• A great discount on our jewellery
• Personal and professional development through regular e-learning modules, trainings and workshops
• Beautiful & modern office space in the Hamburg city center
• Gym membership at Fitness First at a reduced Pandora-Corporate-Rate
• Cooperation with corporate benefits & free access to a benefits portal for discounted tickets for sport, culture events and corporate deals
• Monthly Sodexo vouchers
• Company subsidised public transport ticket
• Company pension scheme with an attractive employer contribution and insurance package
• Flexible working time with opportunities for mobile working & Mobile Working Kits Allowance

We love to celebrate special moments together that matter to us like your birthday, where you are given a special leave day, or with corporate events in the summertime & at Christmas.

We DARE - you to apply.

We are looking forward to welcoming you!