Operations Excellence Specialist (m/f/d)

There is a lot of logistical know-how behind every beautiful piece of jewelry. Welcome to Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet! Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics center with the highest sustainability standards that is fully geared towards efficient processes. From here we ship our goods quickly, safely and reliably to 69 countries in Europe, the Middle East and Africa. We are as diverse as our jewelry: about 240 employees with over 40 nationalities give special moments to countless customers every day. By supplying the Pandora stores but also through direct contact with end customers. Via the online shop, we delight them with individual products, such as engravings and stylish gift packaging. 

For our distribution center in Hamburg-Moorfleet, we are looking for energetic people who will ensure that wishes come true throughout the EMEA region. Join us now as 

Operations Excellence Specialist (m/f/d) in full-time

Let’s DELIVER together:

We are seeking a motivated and tech-savvy Operations Excellence Specialist to join our European Operations Excellence team. You will play a critical role in driving digital transformation within our Pandora Operations Landscape. Serving as a Subject Matter Expert, this role will actively contribute to our Agile “Omni DC Program”, refining and rolling out a new Warehouse Management System, Transportation Management System and Inventory Management System.

• Operational Knowledge: You will leverage your understanding of our operational processes to contribute to the design of new functionalities. Collaborating closely with stakeholders, developers, and the project team, you will support the rollout of our OMNI Channel ambitions, with a focus on the Warehouse Management System, Transportation Management System, and other related integration systems.
• Agile & Scrum Project mgmt..: As part of our global and multicultural team, you will collaborate with developers and the global Pandora team while representing the EMEA region as a local expert. Your responsibilities will include participating in Q-plannings, sprint planning, retrospectives, and refinement sessions.
• Documentation: You will ensure all documentation remains up to date, including changes, alignments, and requirements gathering. This includes maintaining development documentation, process maps, and training materials.
• Testing: You will test newly developed functionalities within an Agile project environment, supporting and executing User Acceptance Testing (UAT) and End-to-End (E2E) testing.
• Business Support: You will support the business in operating new applications, managing system configurations, and assisting with Incident Management.
• User Training: You will prepare and deliver training sessions for Super Users and End Users, ensuring proper documentation is utilized and that users can effectively operate the new system as intended.

What we DREAM of:

At Pandora, we recognize that it takes winning personalities to create winning cultures. As a person, you are curious, ambitious, self-driven and take a high degree of ownership for your tasks. You have a great sense of humor, are easy to work with and you enjoy meeting and working with new people.

In addition, we would like you to have:

• 1–3+ years of experience in operations, warehouse, or transportation management, preferably in an OMNI Channel environment.
• Practical knowledge of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and System integration processes.
• Familiarity with Agile tools (e.g., JIRA, Confluence) and participation in sprints, retrospectives, and planning sessions.
• Testing: Experience conducting User Acceptance Testing (UAT) and End-to-End (E2E) testing
• Training: Demonstrated success in training end-users on new systems and processes.
• Prior experience in managing system configurations and supporting Incident Management.
• Strong Communicator: Clear and concise communicator who can train and interact confidently with stakeholders, developers, and Super-users.
• Adaptable: Flexible in managing multiple priorities in an Agile environment while staying committed to deadlines.
• Customer-Focused: Understands the importance of end-user satisfaction and prioritizes delivering functional, user-friendly solutions.
• Fluency in both written and verbal English is required.
• Full work permit for Germany (no job seeker visa, no other restrictions)

We CARE about you:

Join our dynamic and international environment and share our values with us: WE DREAM, WE CARE, WE DARE and WE DELIVER. Our corporate culture is characterized by mutual respect, tolerance, appreciation, and willingness to perform.

As part of our Pandora family, you are an integral part of our success. That’s why we offer you a modern workplace, many opportunities for your personal and professional development, and attractive additional benefits – a package full of gems for you:

• Internationally successful company with a flat hierarchy
• A highly motivated team with a can-do attitude
• Employee discounts on Pandora products
• Free breakfast and lunch and free drinks
• Free monthly massage
• Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sport, culture events, and corporate deals
• Company subsidized public transport ticket
• Company pension scheme with an attractive employer contribution and insurance package
• Flexible working time with opportunities for mobile working and Mobile Working Kit Allowance

We love to celebrate special moments together that matter to us, such as your birthday, when you get a day of special leave, or with company events in the summer and at Christmas.

We DARE you to apply:

Do you want to make the world more beautiful? Then simply apply via our career portal. 

More information? Find out everything about Pandora as an employer here.

It is important to us that everyone feels they belong with us, regardless of ethnic origin, gender, disability, religion, ideology, age, or sexual identity.

Pandora EMEA Distribution Center • Bredowstraße 34 • 22113 Hamburg • pandoragroup.com