Head of eCommerce Northern Europe (m/f/d) - Hamburg

FOR OUR HEAD OFFICE NORTHERN EUROPE, BASED IN HAMBURG, WE ARE LOOKING FOR YOU!

Head of eCommerce Northern Europe (m/f/d) – Hamburg

WE DELIVER • WE DREAM • WE CARE • WE DARE

As the Head of eCommerce Northern Europe, you own the end‑to‑end commercial and growth strategy for eCommerce across the cluster. You provide strong leadership and hands‑on execution oversight to ensure plans land with quality, speed, and measurable customer impact.

You set strategic direction, shape priorities, and stay closely connected to execution to guarantee high performance. You are accountable for both what is planned and how it is delivered—driving commercial results while continuously improving the end‑to‑end customer journey.

WE DELIVER - Let's deliver together: 

• Shape and drive the eCommerce commercial strategy across Northern Europe.
• Lead a team of 10 eCommerce specialists combining market expertise with technical capability.
• Define market‑driven approaches that strengthen competitiveness, relevance, and scalability.
• Oversee financial planning, forecasting, and performance management.
• Set clear commercial plans, priorities, and milestones, and guide teams through execution.
• Ensure flawless execution across markets, proactively removing blockers, correcting course, and delivering initiatives on time and against KPIs.
• Champion continuous improvement through performance reviews, post‑mortems, and hands‑on operational steering.
• Elevate the customer journey by aligning commercial, experience, and technical roadmaps.
• Influence local and global technical development priorities in close collaboration with Global teams, ensuring solutions support commercial and customer outcomes.
• Act as a connector between Global direction and local execution, aligning stakeholders across the cluster.
• Lead, develop, and coach team members and managers—setting expectations, building capability, and fostering commercial and technical excellence.
• Promote a high‑performance culture rooted in ownership, accountability, and follow‑through.

WE DREAM - This is what we dream of:

• Senior leader with at least 5 years of people leadership experience in regional or multi‑market environments.
• Strong strategic and financial acumen paired with a hands‑on execution mindset.
• Solid understanding of eCommerce platforms, capabilities, and technical ecosystems.
• Proven ability to drive growth, optimize performance, and build scalable commercial models.
• Trusted leader who develops people, drives accountability, and delivers through high‑performing teams.
• Comfortable operating in complex, fast‑paced, matrixed organizations.

We CARE - what you can expect:

We truly care to offer you a great place to work!

Wellbeing, development & flexibility:

• 30 days of vacation & special leave days (e.g. 1 day at your birthday or 2 days at your own wedding)
• Flexible working hours with opportunities for mobile working (2 days home office & 3 days office/week)
• Work from anywhere: Work up to 20 days within 12 months from anywhere in Europe
• Personal and professional development through regular e-learning modules, training and workshops
• Urban Sports Club membership at a reduced Pandora-Corporate-Rate 
• Running club: Join our weekly running club where you clear your mind with an Alster-run after a working day
• Cooperation with OpenUp, a digital platform for mental well-being: We support you to thrive at work and beyond

Discounts & subsidies:

• Corporate benefits & free access to a benefits portal for discounted tickets for different events
• A great discount on our jewellery
• Company subsidised public transport ticket (we take over 25€ of the Deutschlandticket)
• Mobile Working Kit Allowance: We support you with a maximum of 500€ for your home office equipment
• Lunch allowance: Monthly pluxee vouchers – for flexible use and accepted in many restaurants and supermarkets
• Attractive company pensions scheme with an insurance package
• Pandorians refer Pandorians: We are very thankful for your employee referrals and will reward you for successful referrals

Office & Pandora culture:

• Dogs are very welcome!
• Beautiful & modern office space in the Hamburg city center
• Internationally successful company with a flat hierarchy
• A highly motivated team with a Can-Do-Attitude
• Cozy coffee area where you can grab a cup of coffee and meet for a chat

Celebrations & team-time:

We love to celebrate special moments together that matter to us like your birthday, where you are given a special leave day, or with corporate events in the summertime and at Christmas – after-work gatherings and team events are key highlights as well!

WE DARE - We dare you to apply.

We are looking forward to welcoming you!

About Pandora  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.  
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.  

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.