Customer Relations Representative (f/m/d) - B2B Italy

City: Hamburg

Country/Region: DE

Application Deadline: -

There is a lot of logistical know-how behind every beautiful piece of jewelry. Welcome to Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet! Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics center with the highest sustainability standards that is fully geared towards efficient processes. From here we ship our goods quickly, safely and reliably to 69 countries in Europe, the Middle East and Africa. We are as diverse as our jewelry: about 240 employees with over 40 nationalities give special moments to countless customers every day. By supplying the Pandora stores but also through direct contact with end customers. Via the online shop, we delight them with individual products, such as engravings and stylish gift packaging.

For our distribution center in Hamburg-Moorfleet, we are looking for energetic people who will ensure that wishes come true throughout the EMEA region. Join us now as

Customer Relations Representative (m/f/d)

Hamburg | Moorfleet

Let’s DELIVER together:

After a training phase, you will be the first point of contact to handle communications via email and calls delivering proactive customer service and feedback to inquiries within promised response times
Handle and resolve inquiries in a professional manner following established policies in different languages
Ability to work independently, while having a strong team ethos with a can-do approach
Understand the policies and customers’ needs of the markets you support, and be able to flex these to ensure high customer satisfaction

What we DREAM of:

Experience in a customer-facing role would be an advantage – virtual or in-person
High Motivation and Engagement
You speak Italian at native level and possess fluent verbal and written skills in English
Further language skills are an advantage
Strong written and verbal communication skills
Resilience against stress and great teamworking skills
Reliability and a strong Can-Do-Attitude
You have basic knowledge of MS Office 365
Working knowledge of Salesforce Service Cloud is desirable

We CARE about you:

Join our dynamic and international environment and share our values with us: WE DREAM, WE CARE, WE DARE and WE DELIVER. Our corporate culture is characterized by mutual respect, tolerance, appreciation, and willingness to perform.

As part of our Pandora family, you are an integral part of our success. That’s why we offer you a modern workplace, many opportunities for your personal and professional development, and attractive additional benefits – a package full of gems for you:

Internationally successful company with a flat hierarchy
A highly motivated team with a can-do attitude
Employee discounts on Pandora products
Free breakfast and lunch and free drinks
Free monthly massage
Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sport, culture events, and corporate deals
Company subsidized public transport ticket
Company pension scheme with an attractive employer contribution and insurance package
Flexible working time with opportunities for mobile working and Mobile Working Kit Allowance

We love to celebrate special moments together that matter to us, such as your birthday, when you get a day of special leave, or with company events in the summer and at Christmas.

We DARE you to apply:

Do you want to make the world more beautiful? Then simply apply via our career portal.

More information? Find out everything about Pandora as an employer here.

It is important to us that everyone feels they belong with us, regardless of ethnic origin, gender, disability, religion, ideology, age, or sexual identity.

Pandora EMEA Distribution Center • Bredowstraße 34 • 22113 Hamburg • pandoragroup.com