Business Analyst - SAP (m/f/d)

Welcome to Pandora EMEA Distribution Center GmbH, a logistics and distribution company of Pandora, the largest jewellery company in the world. Our Mission is to ship jewellery from our location in Hamburg to the EMEA region.

For our Distribution Center in Hamburg-Moorfleet we are looking for an:

(ERP) BUSINESS ANALYST - Full-time (m/f/d)

Become part of the Pandora family, where you will support us in our continued efforts to drive our company forward. We share the corporate values We Dream, We Care, We Dare and We Deliver. Through these we place particular importance on a corporate culture characterized by mutual respect, tolerance, appreciation, and a willingness to perform.

With us, you will work in a dynamic and international working environment that is shaped by the different cultures of our employees who want to achieve great things together day by day.
 

We are seeking an experienced and knowledge-hungry ERP Business Analyst (BA) to join our European Operations Excellence team. The BA will play a critical role in delivering our SAP S/4HANA Enterprise Resource Planning (ERP) implementation, working as the bridge between the business operations and the technical team.

WE DELIVER - YOUR AREA OF RESPONSIBILITY WITH US

• ERP Roll-out: You are on a mission to with a +200 people team to rollout SAP S/4HANA ERP solution for our B2B and B2C operations.
• Requirements gathering & documentation: Engage with various EMEA Operations colleagues to understand their business processes, requirements, and pain points incl. the documentation of these requirements.
• Customization Requirements: Identify gaps between the existing business processes and the ERP system’s capabilities, and define and propose necessary customizations or enhancements to the ERP system.
• Connector of People: Act as the primary connector between business units, IT teams, and external vendors, ensuring clear and effective communication.
• Managing expectations: Help stakeholders understand the capabilities and limitations of the ERP system, managing expectations throughout the implementation process.
• User Acceptance Testing (UAT): Facilitate UAT sessions, ensuring that end-users validate and sign off on the ERP system before it goes live.
• Issue Resolution: Identify and troubleshoot issues that arise during testing and Hypercare, working with the program team to resolve them promptly.
• Training and Support: Assist in developing training materials & Standard Operating Procedures and conducting training sessions for end-users to ensure smooth adoption of the ERP system.

WE DREAM - YOU SHINE WITH IT
At Pandora, we recognise that it takes winning personalities to create winning cultures. As a person, you are curious, ambitious, self-driven and take a high degree of ownership for your tasks. You have a good sense of humour, are easy to work with and you enjoy meeting and working with new people.

In addition, we would like you to have:

• Education: Bachelor’s degree in Business, Computer Science, or related field (SAP certifications preferred).
• Experience: 2–5+ years in SAP implementation, or business analysis.
• SAP Knowledge: Hands-on expertise with SAP modules and S/4HANA.
• Business Process Understanding: Knowledge of Distribution Centre & Supply chain business processes are an advantage.
• Analytical Skills: Ability to analyze and optimize business processes.
• Communication: Strong facilitator with excellent verbal, written, and documentation skills for interacting with stakeholders.
• Project Management: Familiarity with Agile/Scrum methodologies and tools like JIRA or Confluence.
• Testing & Troubleshooting: Experience in participating in testing activities and resolving SAP issues.
• Flexibility: Willingness to adapt to a fast-paced and dynamic business environment.
• Language: Fluency in both written and verbal English is required.

WE CARE - WHAT AWAITS YOU WITH US
Our employees are an essential part of our success. Therefore, we offer you a modern workplace, many opportunities for personal and professional development and attractive additional benefits such as:

• Internationally successful company with a flat hierarchy
• A highly motivated team with a Can-Do-Attitude
• Employee discount on Pandora products
• Free breakfast and lunch as well as free drinks 
• Free massage monthly
• Company subsidised public transport ticket
• An online bonus platform and discount on Gym Membership
• Company events throughout the year (Summer, Christmas and more)
• Company paid day off on your birthday
• Working hours Monday till Friday between 8.30 am and 5.00 pm (40 hours week)

• Flexible working hours and remote work options are available

Pandora is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It's important to us that everyone feels they belong, regardless of ethnicity, gender, disability, religion, belief, age or sexual identity.

You can find more information about our company here.

WE DARE - JOIN OUR TEAM!

Did we get your attention?

If you are passionate about Digital Transformation & SAP and see yourself in the position, please do not hesitate to apply with a CV and cover letter on our recruitment site. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible!