HR Business Partner - Retail, East Coast

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

As a Retail Human Resources Business Partner (HRBP) with Pandora, you will partner with senior retail management (Divisional Sales Director and Divisional Sales Manager) to deliver strategic and tactical HR support and programs that help to achieve our business goals.

In this role, you will serve as a consultant and trusted advisor on a broad range of areas including: building organizational capability, talent management, succession planning, performance management, employee engagement and retention, complex human resource-related issues, HR-related needs anticipation and assessment, and act as an employee champion and change agent. In addition, you will create or co-create, in partnership with an HR Center of Excellence, new or updated processes or procedures that improve the overall employee experience. As a HRBP, you are expected to know, and promote, a business-first agenda and translate how the HR initiatives that you deploy support our company strategy and drive greater financial performance and employee engagement.

Your Role as a Retail HR Business Partner:

• Be a thought partner and executive advisor to field retail leadership (Divisional Sales Director and Divisional Sales Managers) assessing the organizational health of our stores, with a focus on strengthening capabilities, engagement, development, and retention of talent
• Analyze trends, diagnose opportunities, identify and deliver appropriate solutions with measurable results within the retail employee population, and within areas of HR
• Be a true Enterprise HR leader by promoting and championing HR/Talent initiatives and delivery across all human resource disciplines
• Develop talent management plans, facilitate talent reviews and lead succession planning discussions that identify top talent and ensure a strong and diverse pipeline of talent for the organization
• Assess capabilities of talent, identify training needs for leadership and competency development both now and for the future
• Evaluate and analyze overall store climate by reviewing data from employee listening surveys and creating meaningful action plans and solutions that will drive positive employee experiences
• Create, collaborate and partner with local and global HR team members on initiatives, strategy, and processes in all areas of HR. Act as a liaison and ensure strategy and initiatives are relatable and effective for the North America retail population
• In partnership with the Performance & Rewards team, ensure competitive pay for internal employees and external hires, manage the communication and execution of pay for performance methodology, provide training and counselling to leaders on the annual performance management process, development planning process, and ongoing performance feedback
• Provide training and consulting to management in effective employee performance management practices including coaching, career development, and disciplinary actions
• Responsible for day-to-day HR coaching on policy and procedures including ensuring that work environments and workplace practices promote a positive employee relations environment free of discrimination, harassment, or any form of unfair or unethical practice
• Maintain in-depth knowledge of local legal requirements related to day-to-day management of employees reducing legal risks and ensuring regulatory compliance, partnering with our Legal team and Employee Relations team as needed
• Own organizational design of structure and manage all employee data related information and tasks (promotions, changes in reporting lines, compensation changes, position management, etc.) throughout employee lifecycle.
• Promote and demonstrate Pandora values in everyday activities
• In market store visits and attending meetings and conferences
• 50% travel
• Other duties as assigned

Craft your career with us if you have:

• 8+ years’ experience in an HR Business Partner or similar type of field HR leadership role in retail, hospitality or food service environment
• Working knowledge of human resources disciplines, including but not limited to, compensation practices, organizational development, employee relations, performance management, litigation management and avoidance, and federal and respective state employment laws
• Strong interpersonal communication skills with a collaborative approach and the ability to courageously influence
• The ability to build trusting relationships with all employees
• Creative problem solver with strategic thinking skills and strong business acumen
• Drive for results, action and detail oriented
• Desire to improve ways of working
• Ability to multi-task, work in ambiguity and adapt to competing priorities in a fast-paced environment
• Sound judgment with the ability to handle confidential information
• Advanced knowledge and proficiency in all MS Word, Excel, Outlook applications, and HR systems such as Success Factors (preferred)
• Strong written and verbal skills

Our Benefits:  

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future   
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!  
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more  
• We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays 

NYC Salary: $130,000 - $155,000 commensurate on experience 

About Pandora:   

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.     

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.     

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.   

About Pandora NAM:  

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.   

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.