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eCommerce Operation Lead (m/f/d) - Gent

City:  Gent
Country/Region:  BE
Application Deadline:  /

eCommerce Operations Lead (m/f/d) – Gent

 

WE DELIVER • WE DREAM • WE CARE • WE DARE

 

We are looking for a candidate that is as eager to drive and actively participates in the establishment of our e-Commerce business in Belgium by taking responsibility of the fulfillment operations, leading the Operations team on-site.

 

The primary responsibility of the eCommerce Operations Team Lead is to run, guide and support day-to-day operations of the e-Commerce fulfillment center in Gent to ensure great customer experience for our Pandora customers.

 

WE DELIVER – Let’s deliver together:

 

  • Runs the fulfillment center of the Belgian Pandora eCommerce business located in Gent, thereby shapes and ensures qualitative operational processes and drives constant optimization
  • Supervises Operations Assistants engaged in all operational activities, including inventory management, warehouse and operations management, customer service support and other ad-hoc activities
  • Supports in operational activities including picking, packing and returns management (no nightshifts)
  • Maintain standards in merchandise handling, loss prevention and replenishment.
  • Build and maintain a solid customer experience through fulfilment of orders and customer response times within SLA. 
  • Promote excellent customer service ensuring customer inquiries and complaints are handled in a professional and timely manner according to set KPI´s
  • Responsible for team management including resource planning (incl. Seasonality and temp resources), operational productivity reporting and communication with direct reporting line to Pandora NOREU eCommerce Manager
  • Train and develop Sales Assistants to achieve full potential: monitors productivity and motivates employees, delivers coaching as needed
  • Maintain knowledge of upcoming sales forecast and promotions in order to prepare accordingly for demand, capacity and resource as required. 
  • Perform operations activities including and reporting, reviews time sheets and other payroll documentation for accuracy and submits as appropriate. 
  • Maintain an awareness of service level requirements and operational policies, return and exchange processes and security best practices

 

WE DREAM – This is what we dream of:

 

  • You hold a high school diploma/GED
  • You have at least 1-3 years retail/logistics experience, preferably in luxury or jewelry branch
  • You have excellent communication skills and you are fluent in English as well as in Dutch and/or French
  • Your motivation and hands-on attitude are a key driver for an excellent customer service
  • You are proficient with MS Office
  • Your strong organizational skills and your ability to multi-task in a fast-paced environment complement your profile

 

We CARE - what you can expect:

 

  • An internationally successful company
  • Flat hierarchy
  • Competitive compensation package
  • An highly motivated team
  • A modern workplace 
  • Can-Do-Attitude
  • Events
  • Personal and professional development through regular e-learning modules

 

We DARE - you to apply.

 

We are looking forward to welcoming you!

 

 

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.

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