E-commerce Customer Service Assistant

City:

Country/Region: IE

Application Deadline: 0

Customer Service Assistant (E-commerce)

Contract: Permanent

Location: Grafton Street, Dublin

The e-commerce team in Ireland are looking for a customer service assistant who continuously strives to achieve outstanding customer service. We are currently looking to recruit for an assistant with exceptional inter-personal skills and excellent administration experience.

This role is based in our fulfilment centre in Grafton Street, Dublin but occasional travel may be required to other Pandora locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiters looking forward to receiving your application.

About Pandora

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

Our People

Our global workforce is made up of over 26,000 passionate people who, in 2021, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best. As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.

What to expect from the role

Ensure our customers always receive exceptional support.
Have excellent communication skills and worki pro-actively with customers and other stakeholders.
Processing customer requests in a timely manner using the internal system. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures.
Complaint handling and making sure the customer is always satisfied with the outcome by going above and beyond.
Interacting with other areas of the business e.g. Sales, Operations, Compliance etc.
Ad-hoc administrative support, as required by the Department Lead.

What we are looking for

Excellent inter-personal and clear communication skills with the ability to use positive language (written and verbal is essential).
Be empathetic and patient towards our customers as well as a quick problem-solver.
Strong office administration skills including IT (Outlook, Microsoft Word, Excel etc.).
Previous experience in a customer service role.
Flexible team player with the ability to deal with tasks independently.
You must be commutable and available to work full-time at our Grafton Street office in Dublin from Monday to Friday. Flexibility will be required during peak times.
Be well organised, results driven and capable of working to tight deadlines
You must be eligible to work full-time in Ireland