Customer Service Assistant (November until 31st December 2025)

Customer Service Assistant, Ecommerce 

Seasonal Temporary Hire 

Location: Blackrock, Dublin

Working Hours
Working hours are Monday to Sunday, 8:30am – 5:00pm.
You will work 5 days per week, with your rota spread across 7 days and including required weekends.

DEADLINE FOR APPLICATIONS: 10TH OCTOBER 2025

We are seeking a motivated and solution-driven Customer Service Assistant to provide support across phone, email, and social media channels. You’ll be the first point of contact for customer queries, ensuring a positive experience and resolving any issues quickly and efficiently. You’ll also monitor reviews and feedback and collaborate with the fulfilment team to address order-related concerns and help improve customer satisfaction.

About Pandora

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. 

Our People

Our global workforce is made up of over 35,000 passionate people who, in 2024, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best. As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.  

What to expect from the role

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and social media
  
  
• Monitor online reviews, responding to feedback to maintain a positive brand reputation
• Work closely with the fulfilment team to address order issues, delays, or stock-related queries
• Track and update customers on the status of their orders, including delivery or return status
• Resolve customer complaints in a timely and effective manner, offering solutions where possible, in line with company policies
• Assist with processing returns and refunds according to company policies
• Maintain accurate records of customer interactions and ensure all queries are documented
• Provide detailed product information and assist customers with choosing items
• Any adhoc duties as requested by management  

Key Skills & Attributes:

• Strong communication skills, both written and verbal
• Previous customer service experience, ideally in an eCommerce or retail environment
• Calm and collected when handling customer issues or complaints
• Collaborate with other departments in response to customer needs
• Detail oriented with strong organisational and multi-tasking abilities
• Empathetic, with a customer-centric approach
• Proactive and solution-driven

Working Hours

Normal working hours are Monday to Sunday 8:30am – 5pm, working 5 days per week.