Divisional Sales Manager - New York City

The Divisional Sales Manager (DSM) is responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi-brand accounts and shop-in-shop locations, and owned and operated (O&O) concept stores. They will manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores.

To meet and exceed commercial targets within their region, the DSM will be relationship focused, sales driven and have the ability to influence others. They will also have strong business acumen and an understanding of key performance indicators, inventory management and business planning to strategically know what levers to pull or influence to impact business. They are responsible for achieving a sell-in and sell-out budget in every door, and own the success of their region. The Divisional Sales Manager is responsible for ensuring that our customer’s experience is flawless and consistent every visit.

To build a high performing team, the DSM will have a talent focused mindset and be passionate about recruitment, retention, training and development of individuals. They will also have the ability to coach their leaders to do the same at all levels within the stores.

The ideal candidate will have extensive District Manager experience (5-10 years) leading retail teams in the New York City market (Manhattan/Brooklyn and surrounding boroughs), and will report into the Divisional Sales Director.

Essential Functions:

• Deliver sales performance against forecast and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region
• Identify trends, wins and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of the area
• Partner with Divisional Sales Director to set sales and KPI goals for the owned channels within the region
• Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region and communicate with owners
• Reviews store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies and coaches as appropriate.
• Coach and support Store Managers, account owners and franchise owners on talent management, inventory management, brand standards and operational standards.
• Coach and support Store Managers, account owners and franchise owners to drive service excellence in store, with a focus on delivering a world class customer experience
• Ensures compliance in key operating issues (audits, loss prevention, policy, procedures); trains Store Managers on methods to ensure compliance, improve productivity and reduce shrink
• Challenge and motivate team in an atmosphere of mutual respect by fostering support of innovative business practices
• Prepares and conducts performance appraisals and evaluations for O&O Store Managers; recognizes performance gaps and coaches Store Manager to take appropriate action
• Proactively recruit, develop and retain Store Managers and store leadership as needed 
• Leads the rollout of company initiatives and product launches, and consistently monitors progress and provides ongoing coaching to ensure success
• Determines the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores
• Analyze and optimize the sell in and sell out performance of multibrand and franchise stores
• Monitor and help manage inventory levels at each wholesale / franchise account to optimize sell-in and sell-out.
• Prospect for new multibrand opportunities for continuous growth and development of the region
• Optimize multibrand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain best mix of accounts to maximize sales potential of the region
• Monitor and respond as needed to customer experience surveys for owned and franchise stores 
• Travel to all points of distribution within the region to have a strong field presence, build relationships and gain a firsthand understanding of the business
• Develop and foster relationships with wholesale retailers and key accounts within the region
• Build key cross functional relationships, communicating as needed relevant business information, and to gain support for on-going field needs present and future as changes occur through the store fleet growth
• Control expenses within the region to meet budget guidelines
• Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence
• Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team

Something About You:

• Bachelors degree in Business, Marketing, similar field or equivalent working experience
• 8+ years of multi-store leadership experience
• Retail and wholesale experience
• Geographically located in division or willing to relocate to division
• Value based leadership skills with a proven ability and passion to coach and develop talent
• Entrepreneurial and strategic thinker with the planning and executional capabilities to grow the business in the short and long term 
• Self-motivated and driven toward achievement of goals
• Proven track record of increasing sales and store profitability
• Ability to build relationships, manage key stakeholder relationships and influence others internally and externally
• Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds
• Solution oriented and demonstrated ability to overcome challenges
• Strong understanding of inventory management to maximize business potential (i.e. product assortment, quantities, etc.)
• Comfortable with ambiguity and working “in the grey”
• Strong business acumen and analytical capabilities
• Experience working with key performance indicators and metrics, with an understanding of the behaviours that drive performance metrics
• Ability to adapt to changing priorities and lead change management initiatives throughout the organization
• Thrives in a fast paced, complex organization
• Strong negotiation skills
• Ability to travel up to 80% based upon geography

NYC Salary Range: $108,100 - $140,500 (commensurate with experience)

About Pandora

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.