Divisional Sales Director - East Coast

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 
 

About the Team:
  

The Divisional Sales Director is responsible for the overall sales performance of the entire country and leads a team of Divisional Sales Managers and Key Account Managers. They will have accountability across all physical channels of distribution, including owned and operated (O&O) concept stores, franchise owned concept stores, and multi-brand accounts. 

The Divisional Sales Director, East is a critical thought and strategic partner in shaping the future of Pandora in this important market and will report directly into the VP, Sales.  

Your Role as a Divisional Sales Director:

• Shape sales strategy for the short term and long term development of owned and wholesale channels for your market, in accordance with the overarching sales strategy 
• Identify trends, wins and opportunities to develop business plans that drive the revenue growth and profitability of the market 
• Coach and support Divisional Sales Managers to meet and exceed sales performance in their region by maximizing all existing and potential points of distribution, with a focus on talent management, inventory management, brand standards and operational standards. 
• Coach and support Divisional Sales Managers to drive service excellence in all points of distribution, with a focus on delivering a world class customer experience as well as achieve all commercial performance KPIs 
• Monthly travel with Divisional Sales Managers to have a strong field presence, build relationships and gain a firsthand understanding of the business 
• Recruit, develop and retain Divisional Sales Managers and store leadership as needed  
• Challenge and motivate team in an atmosphere of mutual respect by fostering support of innovative business practices 
• Support the North America GM by co-creating and executing strategic initiatives to grow and elevate the sales organization, including but not limited to new store openings, acquisitions and other commercial activities. 
• Support franchise owners by coordinating the Franchise Business Review, Franchise Communications Policy and upholding the Franchise operational manual 
• Develop and foster relationships with wholesale retailers and key accounts within the division along with bridging all channels insight and communication 
• Work collaboratively with cross functional partners (merchandising, human resources, marketing, etc.) to support and participate in ongoing planning and business reviews  
• Collaborate with Merchants to provide input into product selection, product quantities and promotional strategies to drive business within the division 
• Control expenses within the market to meet budget guidelines 
• Collaborate with finance to maintain accurate reporting on the performance of all geographies within the market 
• Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team 
• Responsible for revenue performance and direct operational costs of all physical locations within your market 

Craft your career with us if you have:
 

• Bachelor’s degree in Business, Marketing, or similar field 
• 8 years’ experience in a similar role 
• 10+ years of multi-store and multi-region leadership experience 
• Significant, demonstrated success in both Retail and wholesale environments 
• Strategic development 
• Strong understanding of the retail/ wholesale business, consumer and talent within the market  
• Value based leadership skills with a proven ability and passion to coach and develop talent 
• Entrepreneurial and strategic thinker with the planning and executional capabilities to grow the business in the short and long term  
• Self-motivated, high energy and driven toward achievement of goals 
• Ability to build relationships, manage key stakeholder relationships and influence others internally and externally 
• Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds 
• Solution oriented and demonstrated ability to overcome challenges 
• Strong understanding of inventory management to maximize business potential (i.e. product assortment, quantities, etc.) 
• Comfortable with ambiguity and working “in the grey” 
• Strong business acumen and analytical capabilities 
• Experience working with key performance indicators and metrics, with an understanding of the behaviors that drive performance metrics 
• Ability to adapt to changing priorities and lead change management initiatives throughout the organization 
• Thrives in a fast paced, complex organization 
• Strong negotiation skills 
• Proficient in MS Office Applications 

Travel Required: Ability to travel up to 80%

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

New York City: $180,000 - $230,000 commensurate on experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.