Full Time Sales Lead - Macy's, Dallas Galleria

THE PRIMARY RESPONSIBILITY OF THE SALES LEAD IS TO SUPPORT MANAGEMENT IN GENERAL OPERATIONS OF THE SHOP-IN-SHOP TO ENSURE A GREAT CUSTOMER EXPERIENCE AND MAXIMUM PROFITABILITY.

Essential Functions:

• Supervises sales associates engaged in all selling and operational activities, including inventory management, ringing POS transactions, and in performing services for customers.
• Promotes customer service by ensuring sales associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors sales associates sales activities and productivity; acknowledges and communicates performance to sales associates; motivates and trains sales associates to achieve full potential
• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Models selling expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through building loyalty and clienteling. This individual must understand the importance of fostering the relationship of existing brand loyal customers and acquiring new clients.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives including execution of planograms and merchandise replenishment.
• Promotes customer service by ensuring sales associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Assists in the development of sales associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for sales associates performance appraisals and evaluations.
• Open to feedback and willingness to grow
• Comfortable working in a team environment, as well as autonomously, and the ability to multi-task is critical.
• Other duties as assigned/required

Job Requirements:

• Must be 18 years of age or older.
• Must have a high school diploma/GED Must have 1-3 years; retail experience (Sales; Luxury or Jewelry Sales preferred)
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required, and comfortable working autonomously.

If you are a passionate team player with a can-do attitude, you will thrive-in our fast-paced, colorful world. Come SHINE with US!