Specialist, Global Workforce Management - Interim

If you’re analytical, solutions-focused, and thrive in a dynamic environment, you might be the perfect fit for our Specialist, Global Workforce Management - Interim role at Pandora’s Global Office in Copenhagen! 

Help shape the future of workforce planning at Pandora 

As Specialist, Global Workforce Management - Interim, you will play an important role in improving and optimising how we plan, forecast, and analyse labour across our owned and operated retail stores globally. 

You’ll work closely with stakeholders across Retail Operations, Finance, HR, Digital Technology and Analytics to support smarter, data-led staffing decisions, making a real impact on how we deliver the Pandora store experience to customers around the world. This is an excellent opportunity for someone with strong analytical capabilities who enjoys working cross-functionally and is motivated by continuous improvement. 

Your key responsibilities will include: 

• Assists in the continuous improvements of the WFM system, including collecting information to deliver processes, system configuration, reports, scoping of additional functionalities and training.  

• Closely collaborate with Global Finance, fellow Global WFM Specialists, Local Leadership and Analysts to ensure cohesive labor forecasting, deployment, and reporting to drive business staffing decisions.  

• Supports the on-going field adoption evaluation of the WFM system, flagging enhancements and updates needs.  

• Build a relationship with the WFM vendor to provide tactical feedback.  

• As a reporting expert, the role will provide ongoing education and support to the field and store teams on how to analyze labor related data and optimization.  

• Provides tactical insights on wage expenditure through future and retrospective analysis.  

• Works closely with Owned and Operated stores’ leadership team, commercial finance team, and HR, to provide critical financial and strategic analysis support, both on routine and ad hoc reporting.  

• Analyzes the allocation of payroll hours and scheduling processes to identify areas of opportunity for improvement and makes suggestions for operational changes assessing their projected impact.  

• Makes recommendations to improve the payroll budget and forecasting processes.  

• Completing additional ad hoc analysis and tasks as needed  

This interim role is a great match for someone who enjoys building structure, connecting the dots, and working with data to make meaningful change happen. 

A proactive, collaborative mindset 

We’re looking for someone who’s not only highly analytical, but also a strong communicator with a talent for working across functions. You thrive on turning data into action, enjoy sharing your knowledge with others, and bring a continuous improvement mindset to everything you do. 

You’ll likely be a great fit if you have: 

• 3-5 years of experience in the retail industry is highly preferred  

• Prior experience with a retail scheduling system preferred  

• Understanding of payroll and scheduling processes and best practices   

• Strong analytical skills and the ability to navigate large data sets from multiple sources is a must.  

• Outstanding Excel and Power Query skillsets are mandatory; any additional data skills such as Power BI and Python are highly preferred.  

• Strong quantitative skills - a good sense of how to identify opportunities, solutions and the ability to "connect the dots"  

• Ability to train and coach others  and the ability to work cross functionally, specifically with finance and HR partners  

• Prior experience managing vendor relationships is preferred  

Furthermore, we hope to see that you have: 

• Exceptional interpersonal & communication skills  

• Great organizational and multi-tasking skills. Ability to work efficiently and prioritize effectively.  

• Flexible and adaptable, able to multitask in a changing and fast paced environment  

• Self-motivated and driven. Ability to self-manage projects and deadlines  

Your new team 

You’ll be joining the Global Workforce Management team, working closely with:

Stefano Carbone – Manager, Global Workforce Management

Shirin Eslami – Specialist, Global Workforce Management

Together, you’ll collaborate on optimizing workforce strategies and ensuring smooth global operations in a fast-paced, dynamic environment.