Solution Architect

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  N/A

Senior Solution Architect for Pandora CRM.


The primary purpose of the role


Are you ready to take your expertise in CRM to new heights? Join Pandora as a highly skilled and passionate Senior Solution Architect for Marketing and Technology, specializing in Customer Relationship Management (CRM). Together, we will revolutionize the retail industry by harnessing the transformative power of cutting-edge home made CRM technologies.


At Pandora, we recognize the immense value of building and nurturing strong customer relationships. As a Senior Solution Architect with a focus on CRM, you will be at the forefront of designing and evolving our CRM system, a vital component in our strategy to create exceptional customer experiences. Collaborating closely with Product Management, Engineering leads, and key stakeholders, you will play a pivotal role in ensuring that our CRM technology seamlessly integrates with our business processes and operating model, enabling us to gain a holistic and personalized understanding of our customers.


But being a Solution Architect with a CRM specialization at Pandora is about more than just technical design responsibilities. It's an opportunity to be a thought leader, combining your technical prowess in CRM systems with comprehensive knowledge of end-to-end business processes. By leveraging your expertise, you will inform and challenge other domains, playing a crucial role in shaping the future of our organization and ensuring that our CRM strategy aligns harmoniously with our broader marketing and technology goals.


This is your chance to drive innovation, reimagine retail, and make a global impact through the power of CRM. By joining our team, you will be an instrumental part of our ambitious roadmap, working alongside talented professionals to deliver exceptional customer experiences and build long-lasting, meaningful relationships through state-of-the-art CRM technologies.


Key Accountabilities:


You will be part of the Consumer Engagement business unit and work for the Customer 360 team CRM.


You will facilitate and orchestrate the delivery of targeted business architecture and outcomes.


Furthermore, you will work to:


  • Understand business drivers and business capabilities, and determine corresponding system designs and configurations to drive targeted business outcomes in CRM use cases
  • Proactively engage with functional and technical stakeholders to feed critical design as well as configuration options into functional business decisions
  • Review and suggest proposed solutions during the early stages of the process and collaboratively provide pre-analysis of trade-offs to decision-makers.
  • Design technical configuration of solutions and integration with other components in the landscape based on industry best-practice, Enterprise Architecture principles, and technical design standards
  • Work with IT operations and leadership team to facilitate the seamless flow of implemented solutions from configuration and testing into operations.
  • Establish critical NFRs at the solution level to enable and drive functional requirements to meet business capabilities.




  • Build artifacts and own solution as well as integration architecture
  • Support the architecture runway within the portfolio management
  • Implement DORA - DevOps KPIs for your team e.g. MTTR.
  • Enable best-in-class practices, standards, and methodologies within the Pandora engineering standards team.
  • Execution of the long-term big picture strategy and tactical planning for our CRM
  • Quality and reliability of delivered Products.


Pivotal and professional qualifications:



  • 5+ years of lead architecture in enterprise application implementations
  • CI/CD processes, large scale integration deployments, micro-services architecture
  • Strong knowledge on ecommerce - preferable (Salesforce)
  • Strong knowledge on Microservice architecture
  • Strong knowledge in end to end, data lifecycle
  • Strong knowledge API patterns
  • Strong knowledge on Event-Driven Architecture preferable (Kafka)
  • Strong knowledge in .NET C#
  • Strong knowledge of Cloud Azure (Certificate in architecture would be good).
  • Agile experience, i.e. have a good understanding and practical experience with Agile delivery and Lean methodologies (SAFe, Spotify, SCRUM, Kanban)


Personal Competencies:

  • Highly motivated and self-starter approach to job.
  • Strong negotiation, influencing and communication skills; able to understand and balance perspectives and find common ground between parties across divides.
  • Adaptable and change-resilient, working well in a dynamic, fast-paced global environment, accepting new ideas and initiatives, and making positive use of opportunities presented. Consistently demonstrates the ability to adapt interpersonal style to suit different people and situations, showing respect and sensitivity towards individual and cultural differences.
  • Customer-focused attitude, setting high standards for work quality and quantity as measured by value delivered (and promised) to customers.
  • Demonstrated capacity to plan, prioritize and organize time, project schedules and multiple project activities


Icing on the cake  


You will be joining the team at our brand-new London Digital Hub, which is located a stone’s throw from London’s iconic Oxford Street, at the heart of the city. The London Hub is growing at a faster pace than ever, and your role will be part of the first waves of new, exciting talents we are introducing to the team. At the London Hub, we like to keep things flexible – this hybrid role is an example of that, with two days working from the office and three days working from home, so you can choose what works for you.


Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.


Our generous benefits package includes:


  • A highly competitive salary with regular salary reviews
  • Generous bonus scheme
  • Private healthcare
  • Choice of lunch on us, delivered to you whenever you are in the office!
  • Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
  • 55% employee discount
  • 25 days annual leave (plus bank holidays)
  • Buy/sell holiday options
  • Celebrate your birthday with a day off to celebrate!
  • Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you’ll have access to: Discounts on retail brands, cinema tickets, holidays, gym memberships and more
  • Wellness Hub: videos to help you lead a healthy lifestyle
  • Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7, all year round
  • Recognition programme: celebrate and share achievements with the wider business
  • At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift


If you are looking for a new challenge, come and craft the incredible with us!


Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.


Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.


*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*


About Pandora


Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.


Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand. Pandora is committed to leadership in sustainability and will purchase only recycled silver and gold for crafting its jewellery by 2025 and halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 26.5 billion (EUR 3.6 billion) in 2022.


Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.