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Service Designer

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  N/A

Do you want to be a part of the world’s leading jewellery company while putting your experience in websites and digital development into use? If yes, then we might have an exciting opportunity for you! You will be part of an exciting business area and work in an international organisation of can-do spirited, passionate, and performance-driven people. We value flexibility and informal working, where you are trusted to deliver and to focus on outcomes, outputs and value delivered.


Pandora is a company with a big heart that takes great pride in treating our people well. You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people. During 2020, we will build a world-class digital team to ensure that digital is at the heart of our business. In our new Digital Hub, we are building a diverse team of thinkers, makers and doers, and aim to support the development of Copenhagen as a destination for international digital talent. We also want to invest in local Danish talent and engage with the local digital community.


About the Team:


As a member of the Digital Development team, you will report to the Design Director and join a dynamic team who are responsible for all of Pandora’s websites globally. We are responsible for delivering on our strategic ambition to be industry leaders in digital, owning and delivering out digital product and technology vision, strategy and roadmap. You will get to use and broaden your full range of skills in Design Thinking, Research, Analysis, Content Design and Emotional Design techniques.


We’re looking for people who have something to add to our thinking; who want to learn and grow from those around them and want to have an impact on a global company.


The Digital Development team work across the whole Customer Journey, online and instore, whether that’s digital experiences for our Customers or for our Sales Assistants.


Your role as a Service Designer


As our new Service Designer, you will provide critical in-house UX leadership across our digital technology stack, contributing to and maintaining consistent UX design standards across products. In this role, you will collaborate with other UX Designers to ensure designs and direction are aligned with each other and to collect feedback. You will also work closely with the Development team to provide information or guidance on designs as needed, and review and validate what has been developed. Further to this, you will present various stages of interface design development to business owners, team members and other stakeholders within Pandora.


You will work as part of the product teams, visualising designs, options and solutions. You will act as an advocate for the user and the value of the customer experience. To do this, you will build and maintain customer personas which will inform design decisions based on new product features to be developed.


In addition, as a Service Designer you will:


  • Attend sprint meetings to clarify design specifications with Development team, and to support the demo of new/updated features that have been developed
  • Present concepts, work in progress and complete experiences to stakeholders at all levels within Pandora
  • Ensure the user gets what they want, need and expect from the web and omni-channel experiences we create



What is needed to succeed: 


  • Bachelor's degree within a design-related field, and a strong passion for retail and the customer
  • 5 years of experience creating highly detailed annotated wireframes, user flows and process flows for digital experiences
  • Experience in conducting user research from test script creation to analysing the results and presenting findings with recommendations.
  • Used tools such as Sketch, Craft, InVision, Axure, and XD for wireframing and presenting your ideas
  • Knowledge of the Scrum development process and experience with project estimation
  • Familiarity with user interface patterns for web and mobile
  • Passionate about all things IT
  • Strong communicator both written and verbal
  • Strong relationship builder, acting with integrity in all situations
  • Being pragmatic, you consider all outcomes before you make decisions, and listen to other’s points of view
  • You are ambitious and want to continue to learn new skills to further your career.


About Pandora
Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.


Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).