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Senior Specialist, Retail Academy

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  January 30, 2026
 

Join Pandora’s Global Retail Excellence team and help shape the future of retail training worldwide. 
Pandora is on a mission to deliver a world-class, personalized customer experience across all touchpoints. The Global Retail Academy is the cornerstone of this vision—empowering teams with future-ready capabilities, elevating retail excellence, and fostering lasting careers within Pandora. 

 

What You’ll Do 

As a Senior Specialist, Retail Academy, you will: 

  • Lead strategy and execution of the Retail Academy globally and support local academies in clusters. 

  • Design and develop learning programs and journeys for retail employees, focusing on customer experience, brand standards, and retail leadership. 

  • Drive initiatives that strengthen retail culture, aligning values and behaviors to enhance both customer and employee experiences. 

  • Implement change management plans to ensure high compliance and alignment across markets. 

  • Collaborate with internal stakeholders (HR, Communications, Digital, Retail Excellence) and external partners (training agencies, certification bodies). 

  • Research and integrate innovative learning trends such as digital learning, gamification, and AI. 

  • Mentor and coach Specialists within the team. 

  • Analyze KPIs to measure training impact on sales, customer satisfaction, and retention. 

 

What We’re Looking For 

  • Experience: 3–5 years in Retail, Fashion, or FMCG, with 2–3+ years in global or large regional learning roles. 

  • Proven ability to develop training programs, map skills, and drive engagement through innovative learning solutions. 

  • Strong understanding of customer-centric principles and retail dynamics. 

  • International exposure and cultural agility. 

  • Fluent in English; additional languages are a plus. 

 

Key Skills 

  • Strategic influence and stakeholder engagement. 

  • Expertise in digital learning and innovation. 

  • Knowledge of behavioral science and change management. 

  • Analytical and communication skills. 

  • Mentoring and coaching capabilities. 

 

Why Pandora? 

Your work will directly impact the performance and motivation of 22,000 sales staff worldwide, shaping the future of retail excellence at Pandora. This is a high-impact role with global reach, offering the opportunity to innovate and lead transformation in retail learning. 

  

Additional information  

  • Global Career Band 5A 

  

Did we get your attention?  
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!  

  

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.  

  

You can also read more about Pandora on our corporate site www.pandoragroup.com.  

  

Icing on the cake   

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.  

  

About Pandora  
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.  
 
 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.  
 
 

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.

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