Senior Specialist, Global Process Owner, O2C

At Pandora, we are embarking on an exciting journey to create a new strong digital backbone for the biggest jewellery brand in the world. The business transformation will go on for some years and is foundational for the delivery of our Phoenix strategy. This is a great opportunity to develop your career, build new capabilities and contribute to the future growth of Pandora.

Do you want to help the Global Commercial Operations Development team reach our strategic goals? And are you looking for a chance to become part of a global organisation characterised by inclusion, diversity and ambition? Then look no further!

Business area responsibilities

To support Pandoras growth strategy, Pandora is taking big steps to ensure the future tech foundation supports our business ambitions. This position is key in implementing best practice operational processes and ensuring global process alignment within all new system implementations across our value chain responsibility.

You will support the operational business by acting as the bridge between business and digital & tech, and you will gather an understanding of the Distribution & Wholesale value chain as well as the systems used such as WMS, OMS, POS, ERP. You will need to demonstrate a good level of self-awareness when dealing with others and build effective relationships with all members of the programme, including members from other departments and local markets.

Other key accountabilities include:

• ERP business area responsibilities and deliveries such as requirement gathering, test cases, user acceptance testing, go-live activities
• Manage hands-on work with designing, testing and delivering changes to processes
• Contribute to stakeholder management, internal as well as external
• Carry out process documentation and audit global processes
• Prepare and facilitate workshops online and onsite around the world
• Perform reviews of processes and systems together with customers to understand problems current challenges

Humble, hungry and people smart

To succeed in this role, you need to have a high personal drive, be a team player and be motivated to be part of the Process Excellence team. You need to understand business processes and systems – and specifically have a cross value chain business understanding (between Manufacturing, Distribution and Retail). You need solid stakeholder management, communication and problem-solving skills, and you need to be able to collaborate cross-functionally. We imagine you have experience from a global organisation, possibly by living abroad, and ideally it is from a global Manufacturing or Distribution company. Furthermore, we hope you can demonstrate the following:

• 3+ years of experience working within Process Management, Project Management or the business side of system roll-outs (WMS, TMS, OMS, POS, ERP)
• ERP experience with tier one vendors, preferably SAP or Microsoft
• A master’s degree within Supply Chain Management, Manufacturing or similar
• Basic project management skills including workshop facilitation
• Medium/high level proficiency with Microsoft Office (Excel/Power Point/Visio)
• Agile training, Scrum, Six Sigma, Lean, Prince 2, is a plus

Additional information

Limited travelling is to be expected

Your new team

The team currently consists of 9 passionate, skilled, easy going, joyful employees. They are a very supportive group with a lot of can-do attitude which hopefully will ensure a steep learning curve for you in the team. Change is a constant, why good spirit and adaptability has also become a key characteristic for the team. You will be reporting to the Director of Global Operations Development, Process Excellence.

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position, however if you have more questions, please contact:

Kelly Kavarnou

Global Recruiter

kekav@pandora.net

If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply. Please make sure to submit your application in English in order to be considered, as we are an international team. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site: www.pandoragroup.com

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity ofsociety in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.