Senior Specialist, Global Digital Store Experience

Senior Specialist, Global Digital Store Experience

Are you ready to bring your commercial thinking and customer-centric approach into practice? Do you want to work in an exciting area alongside passionate and self-driven colleagues who thrive for excellence? Then, keep on reading!

About The Role

This role focuses on leveraging digital tools and systems to elevate the physical retail store experience and drive omnichannel excellence.

As our Senior Specialist in Global Digital Store Experience, you’ll play a key role in developing, maintaining and managing the operation of our retail systems, as well as rolling them out globally. You’ll optimize usage and enhance retail systems in order to secure excellent user and customer experience, by securing retail-centric functionalities via market requirements gathering, user stories, as well as creating and conducting efficient training and change management.

This role secures new system roll outs and system enhancements are successfully managed via clear communication, training, and strong coordination between Clusters, our partners in Digital & Technology as well as Global stakeholders.

More specifically, responsibilities of this role will include:

• Responsible for co-creating ‘fit for purpose’ retail technology initiatives in line with strategic objectives
• Ensuring projects and systems are built with strong retail mindset and support our needs
• Owning the End-to-End Implementation plan for assigned projects, connecting relevant teams and ensuring clear objectives and KPI’s are communicated, understood, and measured
• Partnering with commercial, Digital & Tech and other business functions to identify business opportunities and needs by understanding current pain points and store needs in order to elevate the customer experience
• Nurturing strong relationships with Clusters to encourage feedback, share best practices and lessons learnt to drive future improvements
• Driving and championing a culture of Continuous Improvement and Change, supporting the Clusters to embed new ways of working and adoption of new processes and systems

For this role, there may be some minimal travel expected, of about 15 days per year.

In order to succeed

To succeed in this role, you need to be commercially minded, analytical and results-driven, and to place the customer at the heart of everything you do. You have project management experience, strong communication skills, you are a ‘self-starter’ and the ability to influence others. You have a retail or sales background combined with a strong commercial awareness and business understanding. You possess great organisational skills and are very structured in the way you approach your work. You are a good communicator and understand the importance of well-documented processes and presentations. You are proactive and ambitious with a ‘doer’ mentality, and you are a trustworthy colleague who thrives with being visible in the organisation.

Additionally, we hope that you have and can demonstrate:

• Fields experience in a global organization, preferably in retail or service industry
• 3-5 years of Retail Operation experience
• Good technical understanding with the ability to be the link between business and IT.
• Proficiency with Microsoft Office tools and project management tools
• Strong problem solving mindset and analytical toolbox
• Ability to think end-to-end and easily go from ‘helicopter view’ to detailed view
• Fluency in English, both in verbal and written communication with ability to deliver structured and simple messages on presentations
• Comfort with dynamic, changing and fast-paced environments
• Curiosity for the future of retail and Omnichannel

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:

Kelly Kavarnou

Global Recruiter

kekav@pandora.net

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We are an international team, so please make sure to send us your application in English to be considered. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake

You will be working out of our Head Office in Copenhagen V. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.