Senior Specialist, Community Management (Temp. role)

Are you passionate about building authentic connections and shaping vibrant social communities?  

Pandora is looking for a Global Community Manager for a 12-month maternity cover to lead engagement across our global social channels and bring our ambition of being a truly democratic brand to life. 

In this role, you’ll ensure world-class community management, foster meaningful conversations, and create spaces where our audiences feel seen, valued, and inspired. You’ll work closely with internal teams and external partners to develop strategies that drive engagement, loyalty, and brand relevance. 

What You’ll Do 

• Oversee daily community management across global social platforms (Instagram, TikTok, YouTube, Pinterest, Facebook) through agency collaboration.
• Develop and refine community engagement strategies for owned, paid, and earned content. 
• Monitor and respond to conversations in real time, ensuring brand-aligned and inclusive interactions. 
• Manage risk and escalation processes for sensitive cases in partnership with PR, legal, and customer service teams. 
• Identify cultural trends and proactively engage in relevant conversations to grow community engagement. 
• Collaborate with global and local teams to roll out best practices and unified standards. 
• Set performance targets and lead internal reporting on engagement KPIs and sentiment drivers. 
• Drive tech optimization projects, including AI and automation solutions, to enhance efficiency. 

What We’re Looking For 

• Approx. 5+ years of experience in social media and community management in a global or multi-market context.
• Background in premium, lifestyle, fashion, or luxury sectors.
• Proven track record of developing and executing engagement strategies across major social platforms.
• Strong risk management and sentiment analysis skills.
• Experience managing agencies and working with social media tools (e.g., Sprinklr).
• Passion for digital culture, social trends, and community engagement.
• Highly organized, proactive, and agile in fast-paced environments. 

Did We Get Your Attention? 

We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply.  

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site: www.pandoragroup.com 

About Pandora 

Pandora is the world's largest jewellery brand, specialising in the design, crafting, and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.