Senior Manager, Global eCommerce Growth

Drive global eCommerce growth at the world’s largest jewellery brand

Are you a strategic digital leader who thrives in ambiguity, sees opportunities before they fully form, and knows how to turn complex challenges into clear opportunities for long-term growth? Do you combine sharp commercial thinking with a deep understanding of brand and consumer experience? If so, this is an exciting opportunity for you.

Your mission: Drive next phase of Pandora’s ecommerce digital growth by shaping a bold long-term direction, leading key strategic initiatives, and unlocking value across the digital ecosystem while delivering full P&L impact with the consumer at the center of every initiative.

Reporting to the Global Senior Director of eCommerce, you will lead high-impact, cross-functional initiatives, influence upstream planning, and act as a strategic connector across global and regional digital teams.

Key responsibilities

Lead strategic projects that shape eCommerce growth

• Own and drive high-impact, cross-functional strategic initiatives with a focus on delivering full P&L impact
• Develop project frameworks, governance structures and KPIs to ensure timely execution, measurable outcomes, and business alignment
• Build strong relationships across global and regional teams to ensure initiatives are designed for scale and operational excellence

Embed eCommerce into upstream planning

• Establish a strong eCommerce presence in upstream planning processes across product, marketing and merchandising
• Ensure digital commerce priorities are embedded early in business and campaign planning cycles
• Influence cross-functional decision-making with a digital-first, consumer-centric lens

Drive end-to-end (E2E) digital integration

• Identify and address disconnects across the full digital consumer funnel, from acquisition to conversion to post-purchase
• Drive connected experiences across platforms, content, and campaigns to support both brand consistency and commercial impact
• Lead cross-functional efforts to streamline data flows, align content, and enhance performance measurement across the eCommerce ecosystem

Ensure strategic cohesion across eCommerce workstreams

• Collaborate horizontally across global eCommerce teams including Trading, Digital Experience, Media, CRM, and D&T to align on eCommerce priorities
• Drive the adoption of shared ways of working, planning rhythms, and communication practices that strengthen cross-functional collaboration and improve execution
• Serve as a strategic connector, translating business goals into coordinated digital actions across markets and functions

What you’ll bring

We’re looking for a proactive, forward-thinking Senior eCommerce Growth Manager who brings both the rigor of data-driven decision making and the creativity to challenge the status quo. You don’t just respond to existing plans, you identify untapped opportunities, shape new growth paths, and influence the broader business to bring them to life.

You think beyond immediate performance levers, with a focus on long-term, sustainable growth and unlocking incremental value across the digital ecosystem. You’re skilled at navigating ambiguity, embedding eCommerce thinking in upstream processes, and influencing stakeholders across functions to drive transformation. Naturally curious and collaborative, you bring others along with you through strong relationships and clear, strategic communication.

You’ll ideally bring:

• A consumer-centric mindset, with proven experience in eCommerce, digital strategy, or digital transformation manager role in a global, consumer-facing organization
• Demonstrated ability to lead complex, cross-functional projects that span strategy and execution
• Strong commercial acumen with experience driving initiatives that deliver measurable P&L impact
• Excellent stakeholder management skills and the confidence to engage senior leaders across product, marketing, tech, and commercial functions
• A track record of working with ambiguity and building structure from scratch
• A collaborative and solution-oriented mindset with strong communication and influencing skills
• Familiarity with digital platforms, analytics, content ecosystems, and customer journey mapping
• Experience managing or mentoring others, either directly or through matrix leadership
• A growth mindset of continuous improvement, always questioning how things can be done better, smarter, and more efficiently

Additional information

Senior Manager - Global Career Band 4A

Did we get your attention?

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.