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Scrum Master

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  N/A

Do you have a strong passion for retail, eCommerce or technology/digital? And do you want to be a part of the world’s leading jewellery company while putting your experience in agile delivery into use? If yes, then we might have an exciting opportunity for you! Pandora is a company with a big heart that takes great pride in treating our people well.


You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people. We value flexibility and informal working, where you are trusted to deliver and to focus on outcomes, outputs and value delivered.


About the team


In the coming years, we will build a world-class digital team of thinkers, makers and doers to ensure digital is at the heart of our business. And we want you to bring your expertise, knowledge, ideas, entrepreneurial spirit and experience to make a significant impact, and help build and shape this with us from an early stage. ​ 


As part of building the Pandora Digital Hub in Copenhagen, we are looking for a Scrum Master in our Digital Development and Retail Technology Team. This role supports Pandora’s strategic ambition to be industry leading in personalisation and omnichannel, and grow our global digital business by providing critical in-house ownership of the Ecommerce and OMNI Channel technology stack and will form a core part of the Global Digital Development and Retail Technology roadmap.


You will work with a team of talented professionals developing and maintaining our OMNI Channel solutions and products globally. you will help the team members communicate, coordinate and cooperate together as a unit to become a mature and self-organizing agile team.

You’ll also coach and support your team to ensure that the agreed agile process is being followed, help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. 


Your role as a Scrum Master:    


  • Remove impediments for the team to make sure that they reach their objectives and deliver the committed business value
  • Coach and educate the team and the wide Pandora organisation to foster an agile mindset in everything that we do
  • Facilitate agile ceremonies such as stand-ups, iteration planning, demos, and retrospectives, and work closely together with Product Owners on how to refine and prioritize the backlog.
  • Support the Product Owners in their effort to manage the backlog
  • Drive continuous improvement and create a learning environment with ongoing feedback and recognition
  • Promote DevOps capabilities and mindset in the teams
  • Prepare and facilitate the team events, and administrate the agile planning tool
  • Work closely with the product lines and Scrum Master acrood our digital organzation to align dependencies and remove risks and impediments.
  • Be an active member of our Scrum Master Community of Practice



What you need to succeed:


  • 4+ years of experience as a scrum master, with proven capabilities in Lean-Agile leadership, behaviours and mindset
  • Great coaching skills, you can educate and guide the team  
  • Problem solver, you can remove the impediments the team faces
  • Certified Scrum Master qualification(s) are desirable
  • Fluency in English both written and verbal is required
  • Ability to develop relationships with stakeholders at all levels
  • Experience with OMNI Channel and Order Management solutions and products is a plus
  • Experience working in an international organisation ideally with experience in digital transformation



About Pandora

Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores. 


Headquartered in Copenhagen, Denmark, Pandora employs 28,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 21.9 billion (EUR 2.9 billion) in 2019.