Project Manager

Join Our Global Team as an Internet Project Manager

We are looking for a highly skilled and driven Internet Project Manager to become a key player in our global operations team. If you have a passion for optimizing enterprise internet services and thrive in a fast-paced, international retail environment, we want to hear from you. As the Internet Service Manager, you will oversee and elevate our global internet infrastructure, ensuring seamless connectivity and performance across all retail locations. Your expertise will be essential in managing service level agreements, collaborating with cross-functional teams, and ensuring our systems are always optimized for success. If you're ready to make an impact on a global scale and drive excellence in internet service management, this is your opportunity!

Key Responsibilities:

• Define and manage SLAs, SLIs, and SLOs for high-quality internet service delivery
• Advise on partner selection, ensuring value and performance with procurement teams
• Collaborate with local teams to address regional needs
• Work with technology and network teams to ensure robust, scalable, and secure services
• Support retail system upgrades and new location integrations
• Oversee global internet services for optimal performance across locations
• Monitor and resolve internet performance issues, minimizing downtime
• Coordinate with vendors for timely support and maintain efficiency metrics
• Provide training, support, and documentation on internet services
• Conduct proactive network analysis and produce issue reports

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field
• Proven experience in managing enterprise internet services on a global scale
• Strong knowledge of network infrastructure, Wi-Fi, and enterprise internet service providers
• Deep understanding of routing protocols, WAN Communications, and Cisco routers/switches
• Experience with firewalls, WAN deployments, Palo Alto Global Protect and Cisco Wifi enterprise global deployments
• Excellent problem-solving, communication, and documentation skills
• Experience in operating under a global follow-the-sun model
• Flexible, self-motivated, and able to work individually and as part of a team
• Fluent in English. French, Spanish or German as a second language is a plus

Preferred Skills:

• Knowledge of working with Telco carriers
• Knowledge of ITIL best practices 
• Experience in the retail industry, operations command center, or network operations center
• Basic monitoring and automation scripting skills 
• Use of network monitoring tools

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact: 

Joe McBrien, TA Specialist, Global Office jomcb@pandora.net 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

Icing on the cake 

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.