Process Manager - Interim
Process Manager, Process Excellence - Global Operations
Are you passionate about business processes and systems (ERP, OMS, TMS, POS)? Are you looking for an opportunity to implement best practice operational processes in the world’s largest jewellery company and a chance to become part of a global organisation characterised by inclusion, diversity and ambition? Then read on!
At Pandora, we are currently embarking on an exciting digital journey. The journey will support Pandora in its growth journey and will help making the biggest jewellery brand in the world even stronger. This is a great opportunity to develop your career, build new capabilities, and contribute to the future growth of Pandora
Business area responsibilities
To support Pandora's growth strategy, Pandora is taking big steps to ensure the future tech foundation supports our business ambitions. This position is key in implementing and testing best-practice operational processes and ensuring global process alignment within all new system implementations across our value chain responsibility.
You will support the operational business by acting as the bridge between business and digital & tech, and you will gather an understanding of the Distribution & Wholesale value chain as well as the systems used such as WMS, TMS, OMS, POS, and especially ERP. You will need to demonstrate a good level of self-awareness when dealing with others and build effective relationships with all members of the programme, including members from other departments and local markets.
Other key accountabilities include:
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ERP business area responsibilities and deliveries such as requirement gathering, test cases, user acceptance testing, go-live activities
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Participation in ERP roll-out as well support to OMS, WMS, and TMS roll-outs and changes
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Stakeholder management, internal as well as external
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Manage hands-on work with designing, testing, and delivering changes to processes
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Process documentation
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Perform reviews of processes and systems together with customers to understand problems and current challenges
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Prepare and facilitate workshops online and onsite around the world
Humble, hungry and people-smart
To succeed in this role, you need to have a high personal drive, be a team player and be motivated to be part of the Process Excellence team. You need to understand business processes and systems – and specifically have a cross value chain business understanding (between Manufacturing, Distribution and Retail). You need solid stakeholder management, communication and problem-solving skills, and you need to be able to collaborate cross-functionally. We imagine you have experience from a global organisation, potentially by living abroad, and ideally it is from a global Manufacturing, Distribution or retail company. Furthermore, we hope you can demonstrate some of the following:
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5+ years of experience working within Process Management, Project Management or the business side of system roll-outs, ERP testing (WMS, OMS, POS, ERP)
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Potential relevant experience from another area within Pandora
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ERP experience with tier one vendors, preferably Microsoft AX or SAP
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A master’s degree in Supply Chain Management, Manufacturing, or similar
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Basic project management skills including workshop facilitation
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Medium/high level proficiency with Microsoft Office (Excel/PowerPoint/Visio)
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Some Agile training, Scrum, Six Sigma, Lean, Prince2, is a plus
Additional information
Global Career Band 4 – Maternity cover 12 months
Limited traveling is to be expected (10-30 days yearly)
Your new team
The team currently consists of 9 passionate, skilled, easy going, joyful employees. They are a very supportive group with a lot of can-do attitude which hopefully will ensure a steep learning curve for you in the team. Change is a constant, why good spirit and adaptability has also become a key characteristic for the team. You will be reporting to the Director of Global Operations Development, Process Excellence.
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.
At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.