Share this Job

Process Manager, Process Excellence (temporary)

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  10th of June 2022

At Pandora, we are embarking on an exciting ERP journey to create a new strong digital backbone for the biggest jewellery brand in the world. The ERP business transformation will go on for some years and is foundational for the delivery of our Phoenix strategy. The programme is a great opportunity to develop your career, build new capabilities and contribute to the future growth of Pandora.

Do you want to help the Global OMNI Operations Development team reach our strategic goals? And are you looking for a chance to become part of a global organisation characterised by inclusion, diversity and ambition?

Then look no further!


Business responsible in global SAP S/4HANA ERP implementation (ERP Business Transformation)

To support Pandoras growth strategy, Pandora is taking big steps to ensure the future tech foundation supports our business ambitions. This position is key in implementing best practice operational processes and ensuring global process alignment within all new system implementations across our value chain responsibility.

In this role, you will be responsible for part of the business area within Procure to Pay or Order to Cash as a subject matter expert in the Next Generation ERP programme. You will manage all SAP S/4HANA business implementation activities within Omni Operations together with your finance and Digital & Tech counterparts. You will support the operational business by acting as the bridge between business and digital & tech, and you will gather an understanding of the Distribution & Wholesale value chain as well as the systems used such as WMS, OMS, POS, ERP. You will need to demonstrate a good level of self-awareness when dealing with others and build effective relationships with all members of the programme, including members from other departments and local markets.


Other key accountabilities include:

  • ERP business area responsibilities and deliveries such as requirement gathering, template build input, test cases, user acceptance testing, go-live activities
  • Manage hands-on work with designing, testing and delivering changes to processes
  • Contribute to stakeholder management, internal as well as external
  • Carry out process documentation
  • Prepare and facilitate workshops online and onsite around the world
  • Perform reviews of processes and systems together with customers to understand problems current challenges


Humble, hungry and people smart

To succeed in this role, you need to have a high personal drive, be a team player and be motivated to be part of the Process Excellence team as well as a global ERP programme. You need to understand business processes and systems – and specifically have a cross value chain business understanding (between Manufacturing, Distribution and Retail). You need solid stakeholder management, communication and problem-solving skills, and you need to be able to collaborate cross-functionally. We imagine you have experience from a global organisation, possibly by living abroad, and ideally it is from a global Manufacturing or Distribution company. Furthermore, we hope you can demonstrate the following:

  • 5+ years of experience working within Process Management, Project Management or the business side of system roll-outs (WMS, OMS, POS, ERP)
  • ERP experience with tier one vendors, preferably SAP/ SAP S/4HANA
  • A master’s degree within Supply Chain Management, Manufacturing or similar
  • Basic project management skills including workshop facilitation
  • Medium/high level proficiency with Microsoft Office (Excel/Power Point/Visio)
  • Agile training, Scrum, Six Sigma, Lean, Prince 2, is a plus


Additional information

Global Career Band 4


Application deadline: 10th of June 2022. This role is a maternity cover, which gives you a great opportunity to join Pandora and prove yourself. The last three maternity covers in this department has been hired permanently as we are in constant need of great talent due to the growth in the area and company.


Your new team

The team currently consists of 8 passionate, skilled, easy going, joyful employees. They are a very supportive group with a lot of can-do attitude which hopefully will ensure a steep learning curve for you in the team. Change is a constant, why good spirit and adaptability has also become a key characteristic for the team. You will be reporting to the Director of Global Omni Operations Development, Process Excellence.



Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position.


We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site.


Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.


About Pandora

Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 26,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 19.0 billion (EUR 2.5 billion) in 2020.