Process Consultant

Process Consultant, Global Operations Development

Do you want to help the Global OMNI Operations Development team reach our strategic goals? Are you looking for a chance to become part of a global organization characterized by inclusion, diversity, and ambition? Then look no further! 

At Pandora, we are embarking on an exciting ERP, WMS, TMS, OMS journey to create a new strong digital backbone for the biggest jewelry brand in the world. The business transformation will continue for some years and will be the foundation for the delivery of our Phoenix strategy.  

Business area responsibilities 

To support Pandoras growth strategy, Pandora is taking big steps to ensure the future tech foundation supports our business ambitions. This position is key in implementing best practice operational processes and ensuring global process alignment within all new system implementations across our value chain responsibility. 

You will support the operational business by acting as the bridge between business and digital & tech, and you will gather an understanding of the Distribution & Wholesale value chain as well as the systems used such as WMS, OMS, POS, ERP. You will need to demonstrate a good level of self-awareness when dealing with others and build effective relationships with all members of the programme, including members from other departments and local markets.  

Other key accountabilities include: 

• ERP business area responsibilities and deliveries such as requirement gathering, test cases, user acceptance testing, go-live activities 

• Manage hands-on work with designing, testing and delivering changes to processes  

• Contribute to stakeholder management, internal as well as external  

• Carry out process documentation and audit global processes 

• Prepare and facilitate workshops online and onsite around the world 

• Perform reviews of processes and systems together with customers to understand problems current challenges 

Humble, hungry and people smart 

To succeed in this role, you need to have a high personal drive, be a team player and be motivated to be part of the Process Excellence team. You need to understand business processes and systems – and specifically have a cross-value chain business understanding (between Manufacturing, Distribution and Retail). You need solid stakeholder management, communication and problem-solving skills, and you need to be able to collaborate cross-functionally. We imagine you have experience from a global organisation, possibly by living abroad, and ideally it is from a global Manufacturing or Distribution company. Furthermore, we hope you can demonstrate the following: 

• 3+ years of experience working within Process Management, Project Management or the business side of system rollouts (WMS, OMS, POS, ERP) 

• ERP experience with tier one vendors, preferably SAP/Microsoft AX 

• A master’s degree within Supply Chain Management, Manufacturing or similar 

• Basic project management skills including workshop facilitation 

• Medium/high level proficiency with Microsoft Office (Excel/Power Point/Visio) 

• Agile training, Scrum, Six Sigma, Lean, Prince 2, is a plus 

Additional information 

Global Career Band 5 

Limited traveling is to be expected  

Your new team 

The team currently consists of 9 passionate, skilled, easy going, joyful employees. They are a very supportive group with a lot of can-do attitude which hopefully will ensure a steep learning curve for you in the team. Change is a constant, why good spirit and adaptability has also become a key characteristic for the team. You will be reporting to the Director of Global Operations Development, Process Excellence. 

Did we get your attention?    
We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!   

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.    

Icing on the cake    
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.   

About Pandora    
Established in 1982, Pandora designs, manufactures and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.  

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.   

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.