Planning Solution and Training Manager

Pandora, is embarking on an ambitious planning transformation journey through the HERO program, implementing cutting-edge technology with our solution provider o9.
 

This role will be at the heart of this transformation, with a strong focus on building an academy structure to onboard and train planners in both the platform and Pandora’s planning processes.

As part of the Supply Chain Excellence team, your primary responsibility will be to develop and lead a structured training academy within Global Supply Chain (GSC), ensuring that planners, both new hires and experienced professionals, gain the necessary skills to excel in the ecosystem, Pandora’s planning framework, and the evolving reporting solutions.

This includes classic Power BI as well as upcoming AI-driven reporting options. You will own the training strategy, ensuring high-quality learning experiences that drive strong adoption and effective utilization of o9, ultimately maximizing business value through deeper solution understanding.

You will play a key role in:

• Designing and delivering engaging training programs with a focus on both operational planning processes and the reporting solutions within the platform.
• Creating scalable learning solutions (e.g., e-learning modules, hands-on workshops, certifications)
• Driving onboarding programs to accelerate new planner integration into the organization and ensure rapid upskilling in o9, especially in reporting and advanced analytics.
• Ensuring continuous upskilling of the global planning community
• Developing expertise in reporting solutions—focusing on both traditional reporting tools like Power BI and the emerging AI-based reporting functionalities within the o9 ecosystem.
• Building and promoting a deep understanding of the o9 platform
   

Additionally, you will act as the voice of our internal users, translating their needs into training programs, system enhancements, and change management initiatives. While a solid understanding of planning concepts is necessary, a deep technical expertise in o9 and SME capabilities in the platform will be critical in ensuring the success of this transformation. Furthermore, a strong competency in Learning & Development.

What is needed to Succeed 

• A deep tehnical expertise in o9 platform Desired, but not essential 

• Experience with working within Agile framework

• Proficiency with Microsoft Office, JIRA, Confluence  
• Extensive knowledge about planning processes, supply chain management, supply chain development
• High Expertise in planning solutions/systems
• Strong expertise in building and executing training programmes
• Strong communication skills
• Technical system knowledge on planning solution
• Good interpersonal skills
• Great change management skills

• Stakeholder Management
   

Did we get your attention?     
We hope you got all your questions answered and feel confident and ready to apply for this position, however if you have more questions regarding the position, please contact:   

Farah Rafiq 

Global Recruiter 

extfaraf@pandora.net 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.     

Icing on the cake     
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.    

About Pandora     
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.