Performance & Operations Specialist, Loyalty

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  29. February 2024

Do you want to be part of an exciting journey driving engagement and long-lasting customer relationships for the World’s largest jewellery brand? And are you passionate about customer loyalty and driving results through data and performance optimization? Then this might be the opportunity you are looking for.


You will join the Global Loyalty & Clienteling Team that is run out of our headquarters in Copenhagen and is part of the Global Marketing organization. Within the overall ambition of building love for our brand and becoming the most desirable brand in the accessible jewellery market, it’s our responsibility to engage and reward customers to build and maintain strong customer relationships, i.e. through our loyalty programs.


As a Performance and Operations Specialist, you will be an anchor point for insights on our program performance and you will be leading our change-through-insights agenda. Reporting to the Director for Loyalty & Clienteling, you will take on the exciting responsibility of owning performance reporting, analyzing on programs and initiatives and you will craft recommendations to improve impact to help build stronger and more compelling value propositions and solutions for our customers. 

In addition, you will own the process for signing customers up to our loyalty programs, including processes for obtaining marketing permissions. Furthermore, you will lead our collaboration with global and local legal teams to secure that our programs are always compliant. And you will develop and oversee processes for fraud prevention related to our loyalty programs


Key Responsibilities

  • Analyze performance for our two loyalty programs My Pandora and Pandora Club, including close tracking of performance on our program communication.
  • Prepare and present reports in a clear and concise manner
  • Be responsible for reporting requirements, development and our partnership with the Data & Analytics dept. in regards to developing reporting platforms
  • Turn insights into concrete actions and work closely with stakeholders to implement improvements into communication and programs
  • Orchestrate best possible enrollment funnels and sign up flow for our customers to My Pandora and Pandora Club
  • Take lead on our partnership with global and local legal teams to secure compliance in our loyalty program.


The scope of the role will not be static but evolve with time and the right candidate will equally have an agile attitude and embrace change.

Key requirements

  • Minimum of 3 years’ of experience in commercial (marketing/retail), customer loyalty, or other CRM related areas, preferably within the retail industry, fashion or FMCG
  • Relevant degree preferably within marketing or business
  • Strong analytical foundation based on quantitative and qualitative skills, incl. confidence working with data analysis and commercial insights
  • Expertise in creating visually appealing and engaging PowerPoint presentations to convey performance results and insights
  • Accustomed to setting up reporting, analyzing results and to building recommendations based on performance data
  • Track record of addressing business challenges and improving business metrics through a well-founded understanding of customer insights
  • Experience in working with permission marketing programs and good understanding of mechanisms of how to obtain consent for marketing 
  • English fluency is a must and experience from a position interacting with stakeholders at an international level is regarded a plus


About you
We are looking for a strong talent who is performance driven and have a systematic and structured approach to solve tasks. You are self-motivated, driven and ambitious and you embrace change and new challenges. It comes naturally to you to be a team-player and you have a strong collaborative spirit, courage to challenge opinions and work effectively with other departments to achieve shared objectives. You demonstrate excellent verbal and written communication skills.
Your new team
Pandora is a company with a big heart that takes great pride in treating our people well. You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people. The Global Loyalty & Clienteling Team is a dynamic and international team of 5 individuals who work both closely together and individually with functions and senior stakeholders across the organization as part of the Go-To-Market function within the CMO area.  


Additional information:
This role is based in the Pandora Global Office in Copenhagen, Denmark. We offer a flexible, hybrid model with the option to work remote 2-3 days a week.
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply as soon as possible. We encourage you to attach a CV and Cover Letter into the application. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora
Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores. 
Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its’ jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 26.5 billion in 2022.  

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.