Manager, Global eCommerce, Commercial AI

Ready to shape the future of AI‑powered digital selling at Pandora? 

As our new Manager, Commercial AI, Global Ecommerce, you’ll play a pivotal role in defining and delivering the next generation of AI‑enabled customer experiences. Based at our Copenhagen HQ, this role offers an exciting opportunity to combine strategic thinking with commercial impact - helping Pandora transform how customers discover, consider, and purchase jewellery across digital and physical touchpoints. 

AI innovation meets global ecommerce execution
In this role, you will be responsible for the execution, rollout, and continuous evolution of Pandora’s AI Digital Selling experiences, with a primary focus on AI‑driven chatbots and virtual selling journeys across ecommerce. You’ll work closely with Retail counterparts to explore how online AI capabilities can be adapted or activated in physical stores, ensuring a unified and customer‑centric selling experience across channels. 

Acting as the global business owner for AI selling capabilities, you’ll help translate strategic priorities, into a clear roadmap, and orchestrate cross‑functional delivery in collaboration with eCommerce, Retail, Customer Service, Digital & Technology, and the AI Digital Selling Program team. With a commercial mindset and strong product intuition, you’ll ensure our AI selling solutions deliver measurable value, seamless CX, and scalable global adoption. 

This is an exciting opportunity to position Pandora at the forefront of AI‑enabled retail and shape best‑in‑class digital selling experiences for millions of customers worldwide. 

Your key responsibilities will include: 

AI Digital Selling vision 

• Identifying opportunities for AI to enhance discovery, consideration, and conversion across pandora.net and in‑store journeys 

• Staying up to date on AI trends, competitive activity, and emerging technologies 

AI Selling roadmap & execution 

• Shaping the roadmap for AI selling use cases and virtual advisor journeys 

• Translating strategic priorities into concrete features and customer‑facing experiences 

• Leading global rollouts of AI selling capabilities and ensuring expansion across markets 

Chatbot & virtual Selling ownership 

• Acting as the global business owner for AI selling bots 

• Ensuring unified customer experience across selling and service bots 

• Continuously optimizing journeys based on data, insights, and customer feedback 

Cross-functional collaboration 

• Partnering with Retail teams to infuse in‑store “selling ceremonies” into online AI journeys 

• Exploring opportunities to activate AI selling capabilities in physical retail 

• Collaborating closely with D&T, Data, Customer Service, and Global Ecommerce teams 

Market & stakeholder engagement 

• Evaluating ideas from markets and business units, considering feasibility and scalability 

• Supporting markets in adoption, rollout, and understanding of AI selling capabilities 

• Acting as a central coordinator between Global Ecommerce, Retail, Customer Service, and D&T 

To succeed in this role, you’ll bring: 

• 4-7+ years of experience in ecommerce, digital selling, product management, or digital transformation 

• Hands‑on experience with AI‑driven solutions - ideally chatbots, virtual advisors, or agentic journeys 

• Proven commercial mindset with a track record of delivering business impact 

• Strong cross‑functional collaboration skills, especially with technical and business teams 

• Comfort navigating emerging technologies and translating opportunities into scalable solutions 

• Excellent communication skills with the ability to influence senior stakeholders 

• Analytical, structured, and execution‑driven approach 

• Proficiency in Microsoft Office and analytical tooling 

You will thrive in this role if you are: 

• Commercially minded and customer‑centric 

• Curious about how AI is transforming digital commerce 

• Energised by shaping new digital journeys and solving complex customer challenges 

• Skilled at simplifying complexity and driving alignment 

• A proactive, collaborative team player who enjoys operating in a fast‑moving environment 

Your new team
You’ll join Pandora’s Global Ecommerce Experience team - a collaborative, forward‑thinking group shaping Pandora’s digital journey across markets. From our Copenhagen HQ, we partner closely with Product, UX, Retail, Customer Service, and D&T teams to bring innovative digital experiences to life. 

Additional information
Global career band: 4B