Manager, Global Retail Operations

At Pandora, we give a voice to people’s loves. As the world’s largest jewellery brand, present in 100+ countries, we craft hand‑finished pieces that empower millions of customers to express their personal style. Now, we’re looking for a Global Retail Operations Manager (Front of House) to help shape the future of our in‑store experience across the globe. 

The Role 

As our new Global Retail Operations Manager (FOH), you will play a pivotal role in elevating how Pandora stores operate and how customers experience our brand. You will define global store standards, drive operational excellence, and ensure seamless integration between digital and physical touchpoints. 

Reporting to the Global Director, Retail Operations, you’ll be a key stakeholder in major global initiatives—including the rollout of Pandora’s new POS system and the evolution of our omnichannel capabilities. 

In this role, you will influence multiple regions, collaborate cross‑functionally, and lead global transformation projects that shape the everyday experience of our store teams and consumers. 

Key Responsibilities 

Global Standards & Process Excellence 

• Own and continuously evolve the global retail playbook to drive simplicity, consistency, and efficiency across markets. 

• Act as a strategic business partner in launching Pandora’s new global POS system, ensuring workflows and processes are optimized for omnichannel Retail. 

• Streamline non-selling activities, improving employee and customer experiences. 

Omnichannel Execution 

• Define and implement best practices for Click & Collect, Ship-from-Store, and other omnichannel journeys. 

• Partner with markets and cross-functional teams to deliver frictionless customer experiences that harmonize digital convenience with Pandora’s brand experience. 

• Assess and elevate store readiness to support omnichannel services at scale. 

Performance & Insights 

• Establish and own global KPIs and reporting frameworks that increase visibility into operational performance. 

• Lead the redesign of store reporting tools to enhance insight-driven decision-making. 

• Identify simplification opportunities through data analysis, market visits, and feedback. 

Collaboration & Leadership 

• Act as a trusted advisor to regional retail leaders, sharing best practices and aligning on priorities. 

• Partner closely with Technology, Digital, Training, and Marketing teams to ensure operational initiatives support customer strategies. 

• Lead and develop a high-performing team of specialists driving global execution excellence. 

Innovation & Future Thinking 

• Stay ahead of industry trends and emerging technologies to bring forward-thinking solutions to Pandora’s retail network. 

• Support Pandora’s broader retail transformation agenda, ensuring global operational readiness for new experiential and omnichannel innovations. 

What We’re Looking For 

• 5–8 years of experience in global or multi-market retail operations, preferably within fashion, beauty, or lifestyle retail. 

• Proven experience leading transformation projects, implementing systems, or driving omnichannel execution. 

• Strong understanding of how digital and physical retail intersect to create exceptional customer journeys. 

• Skilled in designing metrics and reporting frameworks that connect operational excellence with commercial outcomes. 

• A collaborative influencer comfortable navigating complex, cross-functional environments. 

• Strong problem-solving abilities and a track record of thriving in dynamic, fast-paced settings. 

Your Background 

• Proficiency in PowerPoint, Excel, Word, and Outlook. 

• Excellent English communication skills. 

• Ability to travel up to 25 days per year. 

Additional information   

• Global Career Band 4B 

Did we get your attention?  
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!  

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.  

You can also read more about Pandora on our corporate site www.pandoragroup.com.  

Icing on the cake   

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.  

About Pandora   

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.  

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.