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Manager, Global Retail Operations

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  23th of May 2025

We’re seeking a strategic and hands-on Manager, Global Retail Operations to lead the creation and evolution of retail processes across Pandora’s global network. In this high-impact role, you will drive the design, implementation, and continuous improvement of global retail standards—focusing on operational efficiency, inventory control, and in-store excellence. 

As a key leader in our Global Retail Operations team, you will collaborate with regional markets, cross-functional partners, and senior leaders, to shape scalable solutions that elevate the customer experience and improve store performance worldwide. 

  

Key Responsibilities 

  • Working closely with the Director, Global Retail Operations, develop and lead the global strategy for retail operations standards focused on driving consistency in inventory handling, stockroom management, and operational execution across all markets 

  • Partner with regional retail leaders to identify challenges, align on priorities, and co-create solutions that address local needs within a global framework 

  • Oversee the development and rollout of SOPs, toolkits, and training materials to ensure effective adoption of operational standards 

  • Drive strategic initiatives focused on inventory accuracy, store efficiency, and process improvement, while protecting the brand and selling culture and ensuring alignment with global KPIs 

  • Manage and mentor a Retail Operations specialist, while fostering a culture of operational excellence 

  • Collaborate with senior stakeholders across Loss Prevention, Global Business Services, Retail Tech, Distribution Centres, and Global Security, to embed operations into broader business initiatives 

  • Lead pilot programs in key markets, analyze results, and scale successful practices globally 

  • Establish KPIs and reporting frameworks to track progress and optimize operational performance 

 

What We’re Looking For 

  • 7+ years of experience in retail operations, including multi-market or global roles 

  • Proven track record of leading operational transformation and driving measurable business results 

  • Strong strategic thinking with hands-on execution capability 

  • Deep understanding of store operations, inventory management, and retail systems 

  • Excellent stakeholder management and communication skills; comfortable influencing at all levels of the organization 

  • Experience in building and scaling operational processes, training programs, and knowledge frameworks 

  • Proven track record of successfully implementing and embedding new systems and tools  

  • Fluent in English, with exceptional written and verbal communication skills 

 

What We Offer 

  • A strategic leadership role based at Pandora’s Global Office in Copenhagen 

  • The opportunity to shape global retail operations and impact the performance of over 2,500 stores worldwide 

  • Exposure to executive-level decision-making and global project ownership 

  • A collaborative, cross-functional environment with top professionals in retail operations, technology, and strategy 

  • Career growth opportunities within one of the world’s largest jewelry brands 

 

Why Pandora? 

You’ll be joining a global brand on an exciting growth journey, with a clear ambition to be the world’s most loved jewellery brand. We offer a flexible hybrid working model, a culture of creativity and collaboration, and the opportunity to make a tangible impact on our customers and our business. 

Additional information 

Global Career Band 4 

  

Did we get your attention?  

We hope you got all your questions answered and feel confident applying for this position. 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! 

  

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.  

  

Icing on the cake  

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 

  

About Pandora  

Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.     
Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.   
At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued. 

 

  

  

 

 

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