Manager, Global Operations Services

Are you passionate about shaping operational excellence on a global scale? Do you thrive in a dynamic environment where structure, collaboration, and innovation come together to deliver world-class service? Pandora is on an ambitious transformation journey—and we want you to be part of it! 

In this exciting role, you will develop and implement personalized service offerings, with a strong focus on online engraving operations. You will be responsible for implementing global, scalable service offerings to our customers, delivered with good quality and in an efficient and cost-effective way. This includes creating and driving standard processes, frameworks and structured ways of working, across global and local teams. 

Connector Between Operations and Innovation 

As Manager, Global Operations Services, you’ll join Pandora’s Global Operations Excellence team in Copenhagen. 

You will be the global voice of our local Operations (functions such as fulfilment, logistics and customer relations) in the core cross-functional engraving team, driving structured collaboration across New Product Introductions (NPI), innovation initiatives, and fulfillment centers. You'll also support broader personalization initiatives across Global Operations, applying your structured mindset and passion for continuous improvement. 

You’ll collaborate with key stakeholders across Pandora, including Distribution Centers, Digital Operations, Omni Operations Product Line, Retail Operations, and 3rd party vendors. With your proactive and people-centered approach, you’ll navigate complexity, align cross-functional teams, and help shape the future of Operations at Pandora. 

Key Responsibilities 

• Represent Operations in cross-functional teams focused on online engraving and personalization initiatives. 

• Develop and maintain global frameworks and structured ways of working for online engraving processes. 

• Drive the standardization and continuous improvement of operational processes to enhance scalability and efficiency. 

• Implement global standards across regions, securing operational feasibility and cost optimization. 

• Act as a primary contact point for new online engraving opportunities and inquiries. 

• Stay updated on the latest technologies to optimize operational solutions. 

• Support broader services and operations standardization beyond online engraving. 

What We’re Looking For 

You are an organized and proactive manager who thrives on bringing structure to complexity. You love collaborating across functions, are energized by continuous improvement, and have a sharp eye for operational excellence. 

You’ll bring: 

• 3–5 years of experience in operations, logistics, warehousing, or supply chain management. 

• Experience working in a global or HQ-level operations environment. 

• Strong understanding of system flows vs. physical flows. 

• Familiarity with Lean/Six Sigma methodologies (certification is a plus). 

• A Bachelor’s degree in Supply Chain, Operations, Logistics, Business Administration, or a related field. 

• Strong stakeholder management, communication, and problem-solving skills. 

• Fluent English proficiency (written and spoken). 

• Proficiency in Microsoft Office, especially Excel. 

Additionally: 

• Experience with continuous improvement initiatives and workshop facilitation is highly valued. 

• A mindset that is humble, hungry for improvement, and highly people-centric. 

Did we get your attention?   
We hope we’ve awakened your curiosity and look forward to receiving your application. If you see yourself in the position and would like to become a part of Pandora’s future, we look forward to hearing from you!    

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.     

Icing on the cake   
You will be working out of our beautiful Head Office in Copenhagen, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.    

About Pandora 
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.  

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.