Manager, Commercial People Operations & Business Cadence

Do you thrive at the intersection of people, process, and performance? At Pandora, we’re on the lookout for a strategic and detail-driven professional to help orchestrate the rhythm of our global HR operations. If you’re passionate about turning complexity into clarity and enabling impactful people strategies, this could be your next big move.

The Commercial People Operations & Business Cadence Manager is a key member of Pandora’s People function, ensuring operational excellence and rhythm in how we manage the commercial people agenda. Reporting directly to the Senior Vice President Global Business Partnering, leading the global retail people agenda, this role owns the end-to-end business cadence, including core people operations, reporting cycles, and stakeholder alignment across Cluster HR leads.
This role is instrumental in enabling consistency, structure, and clarity in how we run our talent and business routines. You’ll collaborate with regional HR teams, cluster leads, and cross-functional stakeholders to coordinate high-impact forums, streamline communication, and turn data into actionable insights. With a strong mix of operational acumen and people focus, you will help drive performance rhythm, rigor, and readiness across global HR execution.

Key Responsibilities

In this role, you will lead and coordinate the core operational rhythms that support our global people agenda:

• Business Cadence Leadership: Own and manage the global operating rhythm, including Quarterly Performance Reviews (QPRs), Monthly Business Reviews (MBRs), Executive Leadership Team (ELT) updates, and annual people planning cycles.
• Talent & Workforce Ops: Support talent routines such as succession planning, calibration prep, and talent reviews by coordinating inputs and materials across clusters and timelines.
• Narrative Development: Create high-quality presentation materials and leadership narratives that translate workforce data into clear, compelling messages for executive forums.
• People Reporting: Oversee operationalisation of key people dashboards (e.g., attrition, engagement) and ensure their integration into regular HR reporting and planning processes.
• Stakeholder Coordination: Facilitate timely information-gathering and alignment across regional HR leads and support functions to ensure accurate, consolidated reporting.
• Knowledge Management: Maintain consistent templates, documentation, and knowledge-sharing platforms to promote best practice and enable efficient operations across HR teams.
• Follow-up Governance: Track and manage delivery of action items and decisions from key leadership forums to ensure accountability and progress.
• Internal Event Execution: Support the execution of recurring internal people-focused events such as operational planning sessions, HR roundtables, and leadership engagement forums.
• Point of Contact: Serve as the central liaison for SVP-level coordination across HR clusters, support functions, and strategic communications.

Qualifications

We’re looking for a structured and collaborative professional with a passion for people operations and business planning:

• Bachelor or Master degree in Business Administration, Economics, Human Resources, Project Management, Organisational Development, or a related field.
• 5+ years of experience from management consulting, HR operations, business planning, or program management in a global and/or retail environment.
• Proven ability to manage business cadence and executive-level reporting cycles.
• Strong organisational skills and attention to detail, with a track record of delivering structured, repeatable processes.
• Excellent written communication and storytelling skills; ability to synthesise data into impactful leadership materials.
• Collaborative mindset with experience working across diverse, matrixed teams.
• Agile and able to balance multiple priorities.
• Familiarity with HR metrics and workforce analytics tools.
• Comfortable navigating ambiguity and driving clarity through process and planning.

What We Offer

• A strategic, high-impact role supporting a global retail people agenda.
• A collaborative and people-centred working culture.
• Exposure to senior leadership and global initiatives.
• Opportunities for career growth and development in HR operations and planning.
• Competitive compensation and comprehensive benefits package.

Did We Get Your Attention?

We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply. Please make sure to submit your application in English in order to be considered, as we are an international team. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site: www.pandoragroup.com

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting, and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

At Pandora, we believe that creating an inclusive and diverse workplace—and reflecting societal diversity in our customer engagement—is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.