Head of Trade & Customs

Are you an experienced trade and customs leader? Are you looking to join the biggest luxury jewelry brand in the world? If so, look no further… This could be the job for you!
 

An exciting opportunity has arisen for a Head of Trade & Customs, a new global leadership role at Pandora.

As the Head of Trade & Customs, you will lead the development of a world-class global trade & customs function, overseeing trade & customs operations across the world. Reporting to the Global Head of Tax, this strategic role is responsible for uniting regional customs teams under a high-performing, globally integrated function. You will develop and implement a global trade & customs strategy that drives operational efficiency, compliance, and duty optimization across regions. This role will lead a customs function of approximately 25 and work closely with supply chain operations teams/leadership. Regional trade & customs managers, who manage approximately 20 trade & customs professionals, will have a dual reporting setup to the Global Head of Trade & Customs and to regional supply chain operations leaders.

Location: Copenhagen, Denmark (preferred); Hamburg, Germany; or Columbia, USA 
 

Key Responsibilities
Global Trade & Customs Strategy & Leadership

• Develop and implement a global trade & customs strategy in collaboration with the regional trade & customs and supply chain operations leadership that drives operational efficiency, compliance, and duty optimization across regions.
• Lead the integration of three regional trade & customs teams into a unified, high-performing global function, creating synergies and consistency in customs processes across regions while fostering collaboration.
• Act as a primary point of contact for senior leadership and key internal stakeholder groups on trade & customs matters, providing insights on risks/opportunities, regulatory changes, duty optimization opportunities.

Duty Optimization & Efficiency

• Collaborate with stakeholder groups to identify opportunities for duty savings and operational efficiencies.
• Strategically drive optimization initiatives to reduce duty costs and reduce lead times, while ensuring compliance with customs regulations. 

Customs Governance & Compliance

• Stay ahead of regulatory changes that impact the group’s global operations, proactively advising senior leadership on potential risks or opportunities.
• Ensure the global trade & customs function is prepared to adapt to changes in international trade laws, tariffs, and sanctions, particularly in light of geopolitical factors.
• Identify and/or work with regional trade & customs teams to mitigate risks with respect to trade sanctions, embargoes, and other trade barriers.
• Develop and implement strategies to manage and mitigate trade & customs risks.
• Lead the development of global policies and procedures for customs management, ensuring consistency, process optimization and compliance across regions.
• Monitor and proactively manage/support regional trade & customs teams on customs audits
• Manage relationships with customs authorities, trade associations, and external stakeholders.

Regional Team Leadership & Development

• Oversee and provide strategic direction and support to regional trade & customs teams.
• Foster a collaborative and high-performing customs team culture, ensuring effective communication, performance management, and alignment in support of the broader global function.

Experience

• Experience: Minimum of 10+ years of experience in customs management, trade compliance, or global logistics, including time in a leadership role within a multinational corporation or as a customs/international trade advisor.
• Global: Experience working and being successful in a global matrix role or similar
• Leadership: Experience managing multi-national teams, with a proven track record creating alignment towards shared strategic objectives and a focus on developing talent.
• Regulatory Expertise: Deep understanding of global customs regulations and trade compliance, with particular expertise in markets such as the EU and US.
• Languages: Fluency in English is required. 

We offer
PANDORA offers an exciting and challenging role in a fast-moving, international environment, where you will work on a broad range of different initiatives and projects, contributing to the success of the business. You will be working in close cooperation with strong operations and finance organisations where quality and integrity are significant qualities. We are a dynamic organisation where humour and an informal tone contribute to an inspiring work environment.  

Something about you
At Pandora, we recognize that it takes winning personalities to create winning cultures – and we believe it is of essence that you bring strong stakeholder management skills and an ability to collaborate cross-functionally to secure business results. In addition, we would like you to have;

• Strategic Vision: Ability to develop and implement a global trade & customs strategy that aligns with broader business objectives and enhances operational efficiency.
• Problem-Solving & Innovation: Strong analytical skills to identify challenges and opportunities, with a proven ability to drive innovative solutions to improve trade & customs operations and reduce costs.
• Communication: Excellent communication and stakeholder management skills, with the ability to influence senior leadership and collaborate across multiple functions.
• Global Mindset: Experience working across different cultures and geographies, with the ability to navigate complex global regulatory environments.

Did we get your attention?  
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:  
  
Christian Buch
Global Talent Acquisition
chnbu@pandora.net 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! 
 
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.  

About Pandora  
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.  

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.   

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.