Global Director Retail Operations

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  -

Global Director of Retail Operations 

Does working within Retail Excellence excite you? Do you have knowledge in how to succeed in store excellence processes and how to drive change management? If you have the drive and competencies to support individuals, stakeholders, and global teams on a change journey you might be the perfect match for this position!  


Continuously striving for excellence  

As our new Director of Retail Operations you will be an essential part of Pandora’s Commercial Function. You will be tasked with developing and improving global capabilities within Retail Operations and play a key role in simplifying and streamlining our store operations.

This role is reporting into the VP of Retail Excellence & Customer Experience and you will manage a team of x employees and work closely with our global community of Sales & Operations Managers / Directors serving as key global sparring partners for any topics related to their roles.  


Your key accountabilities will be to:  

  • Own and drive initiatives related to labor management with the target to improve both global and market capabilities within this area and leverage the invest in O&O retail staff cost 
  • Support global rollout of Workforce Management systems in close collaboration with colleagues in Global Office and the Markets.
  • Develop and implement global standard operating processes for all core processes in Retail – e.g. standardizing and simplifying processes for stock handling/storage/setup.
  • Continuously driving retail process efficiencies to maximize store colleagues customer facing time. 
  • Develop and secure availability of in-store tools to minimize time spent on non-value adding processes
  • Own global retail policies and secure alignment to those across markets to maximize consumer NPS
  • Secure timely communication to clusters on any matters impacting retail operations
  • Support scaling of global retail and after sale services and secure ongoing instore optimization and sharing of best practices


Important KPI’s you will be measure on:  

  • Successful execution on projects and initiatives
  • Store labor productivity and cost
  • Customer facing time in stores


Strong Retail professional with an excellent strategic mindset and commercial instinct

At Pandora, we strive to be an inclusive and open brand with a culture benefitting from a diverse group of high-performing people. Therefore, to join our team, we are looking for a humble professional with a proactive mindset and a “doer” mentality. Ideally, you have a strong analytical mindset with strong flair and passion for numbers and 

  • a passion for retail/consumer goods  
  • a strong retail mindset with deep knowledge of best-in-class retail operations  
  • strong process improvement capabilities
  • an ability to drive cross-functional collaboration and driving an end-to-end change agenda
  • very strong stakeholder engagement skills
  • thrives in a dynamic, changing, fast-paced, complex environment  
  • great verbal and written communication and presentation skills in English  


Additional information 

Global Career Band 3


If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! 


We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site  


Icing on the cake  

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 


About Pandora  

Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,600 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 23.4 billion (EUR 3.1 billion) in 2021. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.