Global Digital Store Experience Manager

City: Copenhagen V

Country/Region: DK

Application Deadline: 7th of February 2025

Digital Store Experience Manager
Are you passionate about redefining the retail experience through innovative technology? Do you thrive in a fast-paced, collaborative environment where your leadership and technical expertise drive tangible results? If so, we have an exciting opportunity for you!

Redefine the Future of Retail at Pandora

We are on a mission to transform the retail experience by seamlessly blending technology with strategy. As the Digital Store Experience Manager, you will spearhead retail-centric technology projects that enhance store operations, optimize customer journeys, and simplify the lives of our store teams.

This role is your chance to play a pivotal role in shaping Pandora’s “future store” vision, supporting the Director of Digital Store Experience & Strategy, and achieving KPIs through innovative technical solutions.

Key Responsibilities:

Project Management and Execution:

Act decisively to lead and manage multiple digital store technology projects, ensuring alignment with retail strategy.

Create an overview of project requirements, tasks, and outcomes using clear timelines and dependencies.

Define project goals, KPIs, and deliverables, ensuring they are communicated, understood, and tracked.

Cluster Request and Requirements Management:

Capture and manage cluster requirements, identify gaps, developing scalable, sustainable solutions tailored to retail needs.

Build strong relationships with clusters to gather feedback and drive improvements.

Enhancing User Journeys:

Optimize user experiences within retail systems and ensure intuitive, engaging, and conversion-focused journeys.

Identify and implement process optimizations, simplifying store operations and improving system functionality.

Change Management and Adoption:

Drive adoption of new systems and technologies through effective change management processes.

Develop and deliver training programs to equip teams with the tools they need for success.

Support the Vision of the Future Store:

Work closely with the Director in shaping and implementing the vision for the future store

Drive progress and set the direction by performing analysis and discovery work

Provide insights, drive innovations, and support the integration of cutting-edge retail technologies.

Leverage your strong presentation skills to communicate strategies, project updates, and technical solutions effectively.

What You Bring to the Team:

Key Qualifications:

Bachelor’s degree in Business, IT, Retail, or a related field, or equivalent professional experience.

3+ years of experience in digital project management, retail systems, or similar roles, preferably in retail or eCommerce.

Proven capability to achieve KPIs through technical solutions and innovative approaches.

Strong understanding of retail technology systems (POS, CRM, inventory management) and their ecosystem.

Skills and Competencies:

Exceptional project management skills with the ability to manage multiple priorities effectively.

Strong analytical abilities to assess needs and implement practical, innovative solutions.

Excellent communication skills, with the ability to influence and engage stakeholders at all levels.

Proactive mindset with a focus on delivering measurable business value.

Proven ability to collaborate effectively with cross-functional teams, including retail, IT, operations, and commercial departments.

It would be an advantage if you have experience as a Retail Operations Manager, Retail Project Manager, or Product Manager.

Why Pandora?

At Pandora, we are committed to innovation, collaboration, and creating an inclusive environment where everyone’s contributions are valued. You’ll have the opportunity to work on high-impact projects, shaping the future of retail while growing your career with the world’s largest jewelry brand.

Additional information:

This role is based in the Pandora Global Office in Copenhagen, Denmark

Global Career Band 4

Travel: Approximately 10 days per year

Did we get your attention?

We hope you have all your questions answered and feel confident applying for this position.

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.