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Digital Store Experience Manager

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  20th August 2022

Do you want to take part in improving the overall business performance of Pandora’s retail stores globally? And do you want to be a key driver in developing world class retail systems, ensuring we deliver the best shopping experience to our customers? Then this may be the opportunity you’ve been waiting for! 


End-to-End responsibility of Pandora’s retail systems   

As Global Digital Store Experience Manager, you will be in charge of developing and driving a variety of different projects focused on improving Pandora’s existing systems, processes and procedures, as well as developing new ones. You will be responsible for taking the lead and ownership in delivering on the retail tech strategy roadmap, and defining clear retail key requirement and specifications in projects, as well as ensuring successful roll out and implementations of projects. You will take lead and drive retail systems and tech projects – ensuring end-to-end overview and understanding across retail systems and tech and how they interlink.  


You will be partnering with Commercial, Digital & Tech, Retail and other business functions to identify business opportunities and needs by understanding current pain points and store needs to elevate the customer experience. It is also important to nurture strong relationships with our Clusters to encourage feedback, share best practices and lessons learnt to drive future improvements across all our systems. Furthermore you will:  

  • Co-create ‘fit for purpose’ retail technology initiatives in line with strategic objectives  

  • Ensure projects and systems are built with a strong retail mindset and supporting our needs. The first project will be implementing Work Force Management in all our markets and stores supporting our in-store operation and efficiency, which is a big project and that will run for a long period.  

  • Own the End to End Implementation plan for assigned projects, connecting relevant teams and ensuring clear objectives and KPI’s are communicated and understood and measured. 

  • Proactively drive with group functions, a strong support model to ensure the stores are serviced in line with their needs, particularly in peak trade   

  • Drive and champion a culture of Continuous Improvement and Change, supporting the Clusters to embed new ways of working and adoption of new processes and systems 

  • KPI’s  

  • Store NPS and ENPS  

  • Setting new standards for retail piloting with pace in Pandora globally  

  • Successful execution on retail project and initiatives, including independently execution timely delivery  

A proactive mindset and a “doer” mentality 

At Pandora, we strive to be an inclusive and open brand with a culture benefitting from a diverse group of high-performing people. Therefore, to join our team, we are looking for a humble professional with a proactive mindset and a “doer” mentality. Ideally, you have a very structured approach and understand the importance of well-documented processes. You have the ability to drive projects and initiatives independently, and you can think end-to-end continuously balancing the “helicopter view” and the “detailed view”. You can deal with uncertainty and a dynamic, changing and fast-paced environment, and you have a curiosity for the future of retail. You have a strong problem solving mindset and analytical toolbox, and you have the ability to deliver structured and simple messages both verbally and in presentations. You enjoy establishing good relationships with colleagues across nationalities, functions and management layers, and thrive with being visible in the organization and a trustworthy colleague.  


Furthermore, we hope you have or can demonstrate: 

  • A retail/sales background combined with a strong project management toolbox and business understanding 

  • 3 to 5 years of field experience in retail or the service industry 

  • Experience from working in a global organization, preferably in a retail, digital or the service industry 

  • Experience from working with Workforce management systems and implementation and change management of this 

  • A good technical understanding and can be the communicator between business and IT 

  • Experience with project management tools ex. Miro, Azure and Atlessian  


Additional information 

Manager – Global Career Band 4 

Application deadline: July 30th 2022  

Up to 15 days of travel per year can be expected 


Your new team 

You will be part of a fulfilling workplace where everyone can thrive and contribute – and where talents can grow. You will be reporting to the leader of the team and be part of the Global Retail Excellence & Customer Experience team which sits in the wider Omnichannel Retail department. We are a newly organised function at Pandora brought together by three main areas. The first area is concerned with Global Retail Performance, i.e. trading patterns/performance, best practices in our stores and increasing standards across our global retail network. The second area is focused on systems, processes and procedures, both in terms of improving existing ones and developing new. The third area is related to the training and upskilling of our people, i.e. store population and regional sales professionals. We are a team who likes to have fun while doing our outmost to improve the overall business performance of our many retail stores globally. 


Did we get your attention?  

We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:  


Alexia Twingler  
Global Recruiter  
+45 31 27 06 61 


If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! 


We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site  


Icing on the cake  

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 


About Pandora  

Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.  

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.